Salesperson - Long Beach BMW

The Sales Agent (eSales Agent) is responsible for generating sales appointments with customers who contact the dealership via the internet to purchase new and/or pre-owned vehicles. The position delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The agent will be trained on all products and services, inventory, and financing and incentive programs. Part of Sonic Automotive, Inc.

Responsibilities

Respond to internet inquiries with courtesy, accuracy and professionalism; Promptly and accurately enter all customer inquiry data into the CRM; Generate sales appointments; Conduct phone surveys to assess customer preferences and quality of experience; Effectively utilize lead management tools; Compile all necessary reports, forms and other documentation on a timely basis; Perform other job-related duties as assigned; Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers

Requirements

Authorized to work in the USA; Perform all duties and responsibilities in a safe manner; Ability to perform each essential duty satisfactorily; Ability to pass pre-employment testing, including background checks, MVR, drug test, credit report, and valid driver license

Benefits

Base hourly compensation; Commission on closed sales; Production bonus based on individual or team performance; Medical, dental, vision, HSA, 401k and PTO; Award-winning training; Commitment to development and promotion within the company; Peer-to-peer teamwork and recognition; Special benefits on purchasing and leasing a car; Personal Automotive Concierge Service