SAM - Lead

The Software Asset Management (SAM) Lead – India Technology Center (MTIC) serves as the senior operational and functional lead supporting Mattel's global Software Asset Management capability. This is a hands-on SAM leadership role responsible for helping coordinate day-to-day service delivery while independently performing complex SAM work across publishers, licensing models, software requests, Effective License Positions (ELPs), compliance, optimization, audits, renewals, data quality, and operational governance. The SAM Lead serves as a key point of continuity between the Global SAM Manager and the MTIC SAM team and may act as the delegated functional representative for SAM when the Global SAM Manager is unavailable. Department: Global Technology Organization / Partner Strategy. Reports To: Global Software Asset Management Manager.

Responsibilities

Serve as the senior day-to-day operational lead for the MTIC SAM service; Support execution of the global SAM operating model, governance framework, and controls; Coordinate operational workload across the MTIC SAM team; Independently resolve or route software licensing, entitlement, compliance, optimization, and governance requests; Perform and oversee SAM activities across enterprise and SaaS publishers; Develop, review, and maintain Effective License Positions; Support true-ups, renewals, publisher reviews, and software audits; Identify and quantify optimization opportunities and cost avoidance; Evaluate and reconcile software inventory and usage data; Coordinate data remediation with source-system owners; Support software intake and lifecycle governance; Support SAM tooling and automation requirements; Support internal and external software audits and compliance reviews; Work with Product Owners, Procurement, Finance, Security, and other stakeholders; Coach and mentor SAM team members; Act as delegated SAM functional representative when the Global SAM Manager is unavailable

Requirements

Significant professional experience in Software Asset Management, IT Asset Management, software licensing, or license compliance within a complex enterprise environment; Demonstrated experience serving in a senior, lead, supervisory, or functional-lead capacity; Broad experience across multiple enterprise software publishers and licensing models rather than a single publisher; Demonstrated experience developing or reviewing Effective License Positions, entitlement reconciliations, compliance positions, true-ups, renewals, or software audit responses; Strong understanding of software entitlements, deployment, usage, reconciliation, licensing metrics, product-use rights, and subscription or consumption models; Experience identifying and delivering software optimization, reclamation, rightsizing, cost avoidance, or financial-value opportunities; Experience working with enterprise SAM/ITAM platforms such as Flexera One, ServiceNow SAM/ITAM, Snow, or comparable technologies; Experience working with SaaS-management, publisher-portal, inventory, endpoint, or usage-data sources; Ability to investigate incomplete, conflicting, or unreliable data; Experience supporting complex enterprise publishers such as Microsoft, Adobe, Oracle, IBM, VMware/Broadcom, Autodesk, Citrix, Red Hat, or comparable publishers; Strong analytical, problem-solving, documentation, and decision-making capability; Ability to coach and mentor analysts and communicate SAM reasoning; Ability to communicate complex licensing, financial, compliance, and data issues clearly to technical and non-technical stakeholders; Experience working across global teams, distributed service models, or managed-service environments; Demonstrated ability to operate independently while recognizing when material issues require escalation; Bachelor's degree in information technology, Business, Computer Science, or a related discipline, or equivalent relevant professional experience

Nice to have

Certifications such as CSAM, CHAMP, ITAM Foundation, ITIL, or Flexera certifications; Familiarity with Flexera One SaaS Management, Nexthink, ServiceNow, Power BI, or comparable technologies; Experience with reporting, analytics, workflow automation, or continuous-improvement initiatives