Scheduling Care Coordinator

We are seeking a scheduling coordinator to take responsibility for planning, organising, and maintaining consistent schedules that align with our Home Instead model.

Responsibilities

Develop and maintain effective, efficient schedules for clients and Care Professionals; Ensure schedules optimise travel time and availability while meeting client needs; Be responsive to changes, making real-time adjustments when necessary; Match Care Professionals with clients, arranging introductions in collaboration with the care team; Maintain excellent relationships with both clients and Care Professionals to ensure a positive experience for all; Ensure compliance with franchise standards, including introducing Care Professionals to clients before their first visit; Work with the recruitment team to ensure staffing levels meet demand; Participate in the on-call rota as required

Requirements

Experience in a scheduling or coordinating role within home care; Knowledge of the domiciliary care industry; Excellent communication and interpersonal skills; Ability to plan, prioritise, and remain calm under pressure; A proactive and analytical mindset with great attention to detail; Flexibility to support the evening and weekend on-call rota

Nice to have

Previous experience as a Care Coordinator, Scheduler, Rota Coordinator, Workforce Planner, or similar role within domiciliary care would be a big advantage within this role.

Benefits

A supportive team who go above and beyond; Full training and ongoing development opportunities; A rewarding role where you can make a real difference every day; A friendly, values-led culture where your contribution is recognised and appreciated; The opportunity to be part of an award-winning care company committed to quality and relationship-led care