Seasonal IT Client Support Analyst

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.

CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

CLA is growing and seeking to hire a Seasonal IT Client Support Analyst to join our talented Information Technology team. The position will start in December 2026 and last through April 2027 .

In this position you should have the following; excellent interpersonal skills with the ability to communicate at all levels. Strong problem solving and creative skills and the ability to exercise sound judgment. Most important, demonstrate a high level of integrity and dependability with a strong sense of urgency and results-orientation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Click here to learn about your hiring rights.

Wellness at CLA

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.

To view a complete list of benefits, click here .

Responsibilities

Respond to chat support requests from CLA clients and Internal CLA members.; Troubleshoot and resolve basic log-in and application navigation issues; Log detailed activities, and track requests utilizing an incident management database; Be able to work independently as well as in a team setting by sharing support experiences and issues.; Cultivate a working knowledge of IT ticketing system and chat support; Demonstrate strong verbal and written communication skills; Strong customer service skills

Requirements

Minimum 1 year experience working in customer service and providing IT support; High school diploma or equivalent