Sector Head Consumer Client Coverage

To lead the client capability across a department, independently managing and growing a portfolio of complex clients and internal relationships across the end to end client engagement value chain, to ensure the clients' needs are fulfilled, while managing risk, delivering exceptional client experience and achieving defined revenue targets. Act as a trusted advisor, negotiating change and coordinating the origination and execution of client centric solutions across direct area of responsibility.

Responsibilities

Lead client capability across a department, independently managing and growing a portfolio of complex clients and internal relationships; own, manage and maintain the client life-cycle and client data for a department or assigned client portfolio; coordinate strategic dialogue across CIB and the broader banking franchise to define target clients, manage risk and achieve revenue growth; compile portfolio target revenue, forecasting and performance metrics (CROC) to deepen share of wallet; build client-centric relationships with senior management and executive decision makers; represent and build SBG and CIB profiles through conferences, workshops and expert panels; ensure the Client Service Team (CST) achieves deal closure and executes deals end to end; drive complex deals through the organisation and co-create solutions with segment and product teams; collaborate across SBG (sales, product, risk) to develop new or modified solutions; lead the CST in defining solutions, negotiating contract terms and determining pricing strategy; act as first line of defence by managing potential risk and operational loss for the client portfolio; own the NBAC process and support credit paper submissions and credit limit allocation; oversee client performance and exposures, providing early warning signals of deterioration; limit potential NPLs in line with agreed credit loss ratios; oversee implementation of policies, systems and processes to ensure risk and regulatory compliance; manage team objectives through allocating clients, setting targets, reviewing work quality, providing feedback and promoting development

Requirements

First degree in Business Commerce; 12-15 years of experience in Relationship Management and Client Coverage; advanced experience leading client engagement at executive level as a trusted advisor; advanced experience working in a deal team, leading and managing cross-functional teams to drive client-centric solutions and revenue growth; demonstrated track record applying sector trends and strategic insights to develop solutions and opportunities for client growth; mastery of the Client Coverage business and its place within the broader bank and competitive environment; experience in risk management and fulfilling the role of "first line of defence"; seasoned experience conducting, collating and reviewing detailed financial and/or valuation analysis; behavioural competencies: Articulating Information, Conveying Self-Confidence, Developing Strategies, Examining Information, Exploring Possibilities, Interacting with People, Making Decisions, Providing Insights, Pursuing Goals, Seizing Opportunities, Showing Composure, Understanding People; technical competencies: Business Development, Client Knowledge, Client Retention, Client Servicing, Risk Management