Security Scheduling Manager

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! The Scheduling Manager reports to the Director of Operations and is primarily responsible for supervising the day-to-day security operations of Titan Security.

Responsibilities

Supervising the day-to-day security operations of Titan Security; Establishing, maintaining and reviewing schedules to minimize company overtime within WinTeam; Building, improving and maintaining effective relationships with both client and employees; Reporting all operational matters directly to the Vice President of Operations and/or members of senior management; Coordinating necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide quality customer service; Handling escalated security issues or emergency situations appropriately; Monitoring the quality of staff performance including review of disciplinary actions, recommendations for suspension or termination and ensuring a regular performance appraisal program for all staff; Recording reported data such as call-offs, tardies, emergencies, unusual occurrences, and malfunctioning of equipment; Coordinating and documenting performance tracking of all staff personnel; Maintaining and ensuring the integrity of personnel files and workforce management systems working with Account Managers and HR department; Supporting HR department in review of involuntary terminations including coordinating and conducting exit interviews, assisting with unemployment claims, union grievances and appeals; Explaining company personnel policies, benefits, and procedures to all staff and job applicants; Compiling and preparing reports and documents pertaining to personnel activities and account trends; Preparing correspondence and memos as needed; Tracking company equipment in the field including technology, vehicles, etc. and ensuring company equipment is utilized in accordance with applicable policies; Staying current on federal, state guidelines relative to services; Supporting the organization’s culture, processes, practices and systems to ensure that all employees are given the opportunity to contribute to the business goals of the company and its clients; Maintaining a flexible schedule to meet the needs of the business which includes weekends and evenings; Performing other duties as assigned

Requirements

High School diploma or general education degree (GED) and 2 years prior satisfactory employment as a supervisor in security or customer service position; Must be at least 21 years of age; Ability to acquire and maintain a security license (if required by the state), including state accredited training requirements; Ability to read, write, speak, and understand English; Proficiency with Microsoft Office software; Ability to pass pre-employment drug screen and criminal background check; Must maintain a working telephone number through which we can contact you

Nice to have

Bilingual; Experience in a heavy volume call center; Scheduling software

Benefits

Paid time off; MBO bonus; Medical insurance; Dental insurance; Paid holidays; Pension/retirement benefits; Skills-enhancing training; Opportunities for career growth and promotion