Self-Pay Collection Rep

With latitude for initiative and independent judgment within department guidelines, the position is responsible for managing inpatient/outpatient accounts from the beginning of the billing period through the accurate resolution of the account. Collection activities will focus on self pay accounts. Activities performed will focus on resolving balances, referral for collection activity, presumptive financial assistance, and working reports to ensure that billing is generated timely to the patient. Makes independent decisions as to the processes necessary to collect and resolve billing issues. Maintain a detailed knowledge of billing requirements and regulations (including the Fair Credit Debt Collection Practices Act) to ensure that the process conforms to federal and state regulations. The Collections Representative will represent the department and Strong Memorial Hospital (SMH), Highland Hospital and Medical Faculty Group (MFG) in a professional manner, protecting confidentiality of patient information at all times.

Responsibilities

Managing inpatient/outpatient accounts from the beginning of the billing period through accurate resolution of the account; Focusing collection activities on self pay accounts; Resolving balances, referral for collection activity, presumptive financial assistance, and working reports to ensure billing is generated timely to the patient; Making independent decisions as to the processes necessary to collect and resolve billing issues; Maintaining detailed knowledge of billing requirements and regulations (including the Fair Credit Debt Collection Practices Act); Representing the department and Strong Memorial Hospital (SMH), Highland Hospital and Medical Faculty Group (MFG) in a professional manner; Protecting confidentiality of patient information at all times; Acting as collection agency liaison; Reviewing and processing collection agency invoices/remits; Resolving discrepancies related to collection agency reconciliation files; Responding to collection agency correspondence and settlement offers; Reviewing incoming correspondence regarding outstanding balances; Resolving credit balances related to self pay accounts; Receiving incoming inquiries and completing follow-up activities; Acting as back-up for other Self-Pay duties

Requirements

Associate's degree in Business Administration; 2 years of hospital patient accounting or consumer collections experience, or certification obtained from a nationally accredited billing program (i.e., Certified Medical Billing Specialist CMBS, Certified Medical Records Technician CMRT, Certified Medical Reimbursement Specialist CMRS); or an equivalent combination of education and experience; Ability to use 10 key adding machine and type 25 wpm; Working knowledge of Microsoft Word and Excel; General knowledge of researching information via the web

Benefits

Remote options available after in-person training