Senior Account Manager (3PL & Logistics)

As the Senior Account Manager, you will own key client relationships while overseeing fulfillment projects, operational performance, and cross-functional coordination. You'll serve as the trusted advisor for assigned accounts, translating client needs into actionable operational plans, monitoring KPIs, and providing data-driven recommendations that improve performance and client satisfaction. This role is ideal for someone who combines strong relationship management skills with analytical thinking, project management, and a deep understanding of logistics, fulfillment, or eCommerce operations. This is an exciting opportunity to join a growing third-party logistics organization where you'll own strategic client relationships and play a critical role in operational success.

Responsibilities

Serve as the primary point of contact for assigned client accounts, building long-term relationships based on trust, responsiveness, and operational excellence; Manage day-to-day client communication regarding fulfillment operations, ongoing initiatives, and special projects; Proactively identify client needs and ensure timely resolution of questions, concerns, and operational issues; Maintain regular communication with clients to ensure a high level of satisfaction and partnership; Lead client projects from initial requirements gathering through implementation and completion; Coordinate closely with Operations, Warehouse, Fulfillment, and other internal teams to ensure projects are delivered on time and meet client expectations; Monitor project milestones, identify potential risks, and proactively communicate status updates; Ensure seamless execution of ongoing fulfillment activities and special operational initiatives; Generate operational reports and monitor key performance indicators (KPIs) related to fulfillment and client operations; Lead weekly, monthly, and quarterly business review meetings to present operational performance, trends, insights, and recommendations; Translate operational data into meaningful business insights that support client decision-making; Utilize AI tools such as Claude to analyze operational data, define requirements, and improve reporting efficiency; Develop, document, and maintain Standard Operating Procedures (SOPs) and operational documentation; Identify opportunities to improve client workflows, operational efficiency, and fulfillment processes; Recommend value-added services and operational improvements that strengthen long-term client partnerships; Support continuous improvement initiatives across client operations; Identify opportunities to expand existing client relationships through operational enhancements and additional service offerings; Partner with leadership to improve account performance and increase long-term client value; Provide strategic recommendations that contribute to customer retention and business growth

Requirements

3+ years of experience in Account Management, Client Success, Client Services, or a similar client-facing role; Experience leading client-facing projects, fulfillment initiatives, or operational implementations; Experience presenting operational performance metrics and leading business review meetings; Strong analytical skills with the ability to interpret operational KPIs, fulfillment metrics, and business performance data to support client decision-making; Experience using AI tools such as Claude to analyze data, define business requirements, generate insights, and improve reporting workflows; Excellent project management skills with the ability to coordinate multiple priorities while ensuring timely execution; Strong written and verbal English communication skills with the ability to build relationships and present information professionally; Proficiency using Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint, for reporting, analysis, and client presentations; Client-focused with a strong commitment to delivering exceptional service; Analytical and solution-oriented with excellent critical thinking skills; Highly organized with exceptional attention to detail; Proactive, resourceful, and results-driven; Collaborative team player who thrives in fast-paced environments

Nice to have

Experience managing client relationships within a 3PL, fulfillment, logistics, eCommerce, or supply chain environment is strongly preferred; Strong understanding of eCommerce fulfillment, warehouse operations, logistics, and supply chain processes is highly preferred