Senior Account Manager

Bloomreach is building the world’s premier agentic platform for personalization. As a Senior Account Manager at Bloomreach, you will drive growth and long-term value across a portfolio of strategic accounts in the Americas market.

Responsibilities

Own the relationship with key accounts; Develop and expand business, through C-level relationships, across brands; Ensure renegotiation of contracts at point of renewal; Identify, work, and close upsell and cross sell opportunities; Drive Bloomreach revenue growth with successful renewals, upsells and cross-sells growth; Use digital technology experience to understand complex products and identify ways to optimize product performance; Leverage business acumen to analyze key account metrics, develop strong customer relationships (IT, Marketing), understand customer goals, and identify growth opportunities; Drive customer success, incremental sales, and secure renewals by partnering with Technical Services, Business Services, Support; Collaborate with partners, ISVs, and internal teams to translate customer value into upsell and cross-sell opportunities; Succeed in a team selling environment, partnering with solution consultants; Operate with a sense of urgency with an outcome + results-oriented approach; Consistently forecast monthly and quarterly performance within a 10% margin of error; Negotiate deals and contracts at various levels with focus on C-level and enterprise negotiations; Measured on Expansion ARR and Renewals quota

Requirements

5+ years of experience in Account Management, Customer Success, Sales or Consulting, leading enterprise customers; Strong understanding of account planning and leveraging an ecosystem, including partners, internal stakeholders, execs, and others to meet objectives; Highly collaborative leadership profile, action and outcome oriented; Subject matter expert in understanding the complex needs of IT and Marketing buyers and leveraging that knowledge to build strong business relationships with executives; Executive presence and understanding of how to communicate with and deliver wins for executives; Outstanding ability to use written and communication skills to demonstrate SaaS investment value/ROI; Professional enterprise seller with a proven history of hitting and exceeding quota; Knowledge and use of CRM and forecasting tools required

Nice to have

Martech, Ad Tech, Search, Commerce, AI, and/or Digital Experience backgrounds

Benefits

Health care including medical, dental, and vision insurance; 401k plan with employer contribution; Flexible working hours; Virtual-first work; Company events; 5 paid days off to volunteer; People Development Program; Communication coach; Leader Development Program; $1,500 annual professional education budget; Employee Assistance Program; Calm subscription; DisConnect days; Sports, yoga, and meditation opportunities; Extended parental leave up to 26 weeks; Restricted Stock Units or Stock Options; Company performance bonus; Employee referral bonus up to $3,000; Bloomversaries