Senior Business Analyst - SAP Commerce (Hybris)

We are seeking an experienced Business Analyst (BA) with deep expertise in digital commerce and eCommerce platforms to support SAP Commerce (Hybris) programs across AMS, enhancements, and transformational initiatives. The role will own requirements quality, business-process alignment, cross-functional coordination, and functional readiness from discovery through deployment and hypercare.

Responsibilities

Elicit, analyse, document, and validate business requirements from stakeholders; Facilitate workshops, discovery sessions, and requirement-gathering meetings; Translate business needs into functional specifications, user stories, and acceptance criteria; Maintain requirements traceability throughout the project lifecycle; Identify gaps, dependencies, and process improvement opportunities; Establish and maintain business analysis standards, requirement templates, traceability practices, review checkpoints, and quality controls; Lead requirement reviews, resolve conflicting requirements, and manage formal scope change assessment; Collaborate with business users, product owners, IT teams, and external partners; Act as primary point of contact for requirement clarifications; Present business process recommendations and solution options; Provide functional leadership across delivery teams; Analyse and document end-to-end commerce processes; Support implementation and enhancement initiatives within SAP Commerce environments; Facilitate backlog prioritization and release planning; Define and validate functional requirements for integrations among SAP Commerce, ERP, CRM, PIM, payment, tax, logistics, identity, and other enterprise systems; Participate in sprint planning, backlog grooming, and sprint reviews; Coordinate with development and QA teams; Define business outcomes, success measures, and acceptance thresholds; Support AMS operations by analysing incidents, service requests, and recurring defects; Elicit and document non-functional requirements; Support cutover and data-migration planning; Develop test scenarios and business validation criteria; Plan and coordinate User Acceptance Testing; Lead business readiness activities for deployment and hypercare

Requirements

12+ years of Business Analysis experience, including ownership of complex digital commerce initiatives and leadership of business analysis activities across multiple workstreams or releases; Hands-on experience in SAP Commerce (Hybris) implementations, upgrades, enhancements, or AMS engagements; Experience working on eCommerce or Digital Commerce platforms; Strong understanding of software delivery lifecycle (SDLC); Experience creating and governing BRDs, FRDs, user stories, acceptance criteria, process maps, functional specifications, use cases, decision logs, traceability matrices, and business impact assessments; Experience contributing to solution estimates, release planning, scope definition, dependency assessment, risk analysis, and business-case development for digital commerce initiatives; B2B Commerce experience (Mandatory); Experience in one or more of: Distribution & Channel Sales, Wholesale Commerce, Manufacturing, Technology Distribution, Order-to-Cash Processes, Customer Experience (CX); Platform knowledge of SAP Commerce (Hybris), SAP S/4HANA, SAP ECC, SAP Customer Experience Solutions, CRM Platforms, Product Information Management (PIM) Systems; Tools & technologies: JIRA/Confluence or equivalent, Visio / Lucidchart / Draw.io or equivalent, Microsoft Office Suite; Excellent communication and presentation skills; Strong stakeholder management capabilities; Ability to facilitate workshops and business discussions; Analytical and problem-solving mindset; Strong documentation skills and attention to detail; Ability to influence and collaborate across cross-functional teams; Self-driven and proactive approach to work

Nice to have

Experience supporting B2B commerce platforms; Exposure to system integration projects involving ERP platforms; Familiarity with Agile/Scrum methodology; Experience working with distributed global teams; Certification in CBAP, CCBA, PMI-PBA, Scrum, or Agile methodologies