Senior Business Analyst, Strategy and Process Improvement

The Senior Business Analyst is a generalist enterprise practitioner who helps NAIT translate strategy into measurable improvements in services, processes, operating models, and organizational capabilities. The role is not tied to a specific technology platform. It works across business units and transformation initiatives to frame complex problems, assess current-state performance, clarify desired outcomes, and design practical, sustainable improvements. The role also strengthens the Business Analysis practice by developing common methods, reusable knowledge, quality standards, and coaching for other analysts and business partners. Classification: IT Professional Services II. This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement. This is a temporary position ending on or before November 30, 2027.

Responsibilities

Partner with leaders and business units to translate strategic priorities into clearly defined problems, outcomes, capabilities, and improvement opportunities; Lead structured discovery, problem framing, options analysis, scenario analysis, and recommendation development for ambiguous or cross-functional issues; Assess impacts across people, process, information, policy, technology, governance, and organizational structure; Contribute analysis and portfolio insight that improve prioritization, sequencing, investment decisions, and strategy-to-benefits traceability; Develop decision-ready business cases and recommendations; Design and facilitate workshops with diverse participants; Build trust across business units and help groups reach clear decisions; Communicate complex analysis through concise narratives, visual models, presentations, and decision materials; Challenge assumptions constructively and maintain an objective, evidence-informed perspective; Lead current-state and future-state analysis for end-to-end processes, services, value streams, and operating models; Use process mapping, value-stream mapping, root-cause analysis, gap analysis, journey analysis, and service-design techniques; Clarify process ownership, decision rights, roles, handoffs, controls, measures, and governance; Facilitate cross-functional teams to redesign processes and reduce complexity and rework; Define practical process measures and support baseline, target-setting, implementation, and continuous-improvement reviews; Provide end-to-end analysis across initiatives, from intake and concept development through implementation and post-implementation evaluation; Lead stakeholder, requirements, impact, solution, and readiness analysis; Collaborate with project, change, communications, finance, data, policy, and technology partners; Define measurable benefits, indicators, assumptions, owners, and evidence sources; Identify risks, interdependencies, unintended consequences, and implementation barriers early; Help establish and improve a single intake approach, service-tier criteria, minimum analysis standards, quality checkpoints, and peer-review practices; Develop and curate reusable templates, process models, requirements, decisions, lessons learned, and institutional knowledge; Coach and mentor analysts, business partners, and initiative leads; Contribute to the Business Analysis Community of Practice; Support responsible use of AI-assisted analysis through approved use cases, human review, privacy awareness, and quality controls; Use service and outcome measures to identify opportunities to improve the Business Analysis service model

Requirements

Degree or diploma in business, public administration, operations, information systems, or a related field (equivalent combination of education and relevant experience may be considered); Minimum of seven years of progressive business analysis, enterprise analysis, process improvement, service design, management consulting, or organizational transformation experience; Demonstrated experience leading complex, cross-functional analysis from early problem definition through implementation and outcome evaluation; Demonstrated experience with end-to-end process analysis and improvement, including current-state and future-state mapping, root-cause analysis, value-stream analysis, and performance measures; Experience developing business cases, options, recommendations, benefits, and decision materials for leaders; Strong facilitation, consultation, written communication, and presentation skills; Ability to work across business and technical contexts without being tied to a particular technology, product, or platform; Must be able to attend work in person at NAIT Main Campus in Edmonton when required; Cover letter that describes one example of a complex process or enterprise problem the candidate helped define and improve

Nice to have

Experience in a post-secondary institution, public-sector organization, or another complex service environment; Certification or advanced training in Business Analysis (CBAP or CCBA), Lean Six Sigma, process management, service design, change management, or project management; Experience with operating-model design, capability mapping, portfolio analysis, benefits realization, or post-implementation evaluation; Experience establishing BA methods, templates, quality standards, communities of practice, or coaching programs; Experience using process-modelling standards and tools (BPMN 2.0 knowledge is an asset); Experience applying AI-enabled tools to analysis or knowledge work within privacy, quality, and governance controls

Benefits

Comprehensive benefits package; Eligible employees receive benefits and perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth; Excellent vacation time; Paid time off between Christmas and New Year's (for eligible employees); Flexible work environment (on-campus, off-site, or hybrid arrangements based on the nature of the role)