Senior Client Manager (m/f/d)

You are a reliable driver of client work, with a developing strategic mindset. You own and run projects independently, leading defined multiple workstreams, transitioning from delivering projects to managing them alongside peers. You align stakeholders, shape clear decision paths, and keep scope, schedule, and quality in balance, connecting great work with commercial performance.

Responsibilities

Manage multiple client projects, making decisions about approach, investment, and who we involve; Develop and present recommendations to clients, shaping what we propose rather than just executing someone else's plan; Identify where clients need more from us and bring growth opportunities to the business with a clear case for investment; Run project delivery with rigour on scope, timeline, budget, and margins, managing through complexity and ambiguity; Mentor and guide team members on your workstreams, setting standards and building their capability; Work with senior team members to stress test thinking and refine your approach on bigger or newer challenges; Lead cross-discipline partners to deliver at pace and quality, taking responsibility for outcomes; Anticipate client needs and navigate conversations proactively so we stay ahead of problems; Proactively meet with Discipline leads to understand new approach, ways of working or offers to integrate and support this growth; Ensure the work is underpinned by the Thinking & Making philosophy and introduces elements of the Three Lenses; Manage outcomes and pressure thoughtfully for you and the team, by staying pragmatic and positive

Requirements

Track record of running multiple projects with strong commercial outcomes; Great client relationships with positive feedback; Build trust at senior client levels and across internal department leaders; Understand their business deeply enough to spot where we can add real value and push back when needed to support delivery management and the wellbeing of internal teams; See patterns across projects and clients; Connect what's happening in their world to opportunities for us to do meaningful work; Think what's best for the work and client to create Iconic Moves; Think independently about what makes sense commercially; Weigh complexity, investment, and return; Confident making the case internally, knowing how to influence and negotiate; Present with clarity and confidence; Articulate strategic thinking in ways that move people to action and decision; Chair and facilitate the decision-making process

Benefits

Transparent career pathways; On-demand learning; Honest feedback; Real collaboration across borders; Culture that champions difference and wellbeing