Senior Client Solutions Manager, Influencer Marketing (Remote - US, EST hours)

Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle — creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across TikTok, Instagram, and YouTube. The role in a nutshell: You own a portfolio of Kyra's largest enterprise accounts (multi-million-dollar brand partnerships) and you're measured on whether they grow. Retention, expansion, and Net Revenue Retention are your scoreboard.

Responsibilities

Own a portfolio of Kyra's largest enterprise accounts; Carry an NRR target across your book; Be the trusted strategic partner to senior brand-side stakeholders; Act as connective tissue between Sales, Strategy, Campaigns, Paid, and Product; Lead a pod of CSMs and/or Junior CSMs; Own client relationships across launches, seasonal campaigns, and always-on programs; Translate data into clear, actionable plans; Present performance against KPIs (engagement, EMV, sales lift, affiliate impact); Use AI daily to compress reporting, model renewals, prep upsells, and synthesise client data; Manage timelines, scopes, budgets, and execution across seeding, paid, and integrated campaigns; Manage renewal timelines; Identify upsell opportunities; Drive Net Revenue Retention; Forecast performance; Optimise mid-campaign; Keep tracking clean and watch team capacity

Requirements

6+ years in influencer or creator marketing, with real time on large or enterprise accounts; Hands-on campaign fluency, with genuine command of Meta and TikTok; A track record of account growth and retention you can quantify; You've been measured against revenue, retention, or NRR before, and you know what moved them; Direct people-leadership experience. You've run 1:1s, managed workload, and lifted the performance of people you're responsible for; AI-native. You build AI tools into your daily work for faster execution, sharper insight, and smarter workflows; Commercially sharp, operationally reliable, and able to speak confidently about the revenue impact of the accounts you've managed; Curious; Commercially aware; Direct; Adaptable; Strong at building trust; Open to feedback

Benefits

Remote-first; 25 days PTO + bank holidays; 4 company-wide days off (Kyra Days); 3 wellness days; paid sick leave; Annual Learning & Development budget; Annual bonus scheme; Healthcare coverage for US-based team members