Senior Corporate PR Manager

We're looking for a Sr. Manager of Executive Communications to be the primary architect and manager of our CEO, CTO, CIO, and CMO’s external voice. You will own the editorial strategy, calendar and output that turns Freshworks' narrative into category-shaping thought leadership — across executive social media handles, keynotes, podcasts, media. This role sits in the Corporate Communications function and is critical in driving clarity on the business strategy and in amplifying definitive points of view on the future of AI-powered service operations. You will work across the marketing organization and directly with the Freshworks management team to amplify POVs from these leaders and evolve the marketing operations and infrastructure to do it at scale.

Responsibilities

Own the editorial strategy, calendar and output for CEO, CTO, CIO, and CMO’s external voice; Build and maintain the Executive Communications Narrative Stack; Develop and execute the executive thought leadership program positioning the CEO and leadership bench as primary category voices; Help drive the PR engine for EX category creation: earned media placements, opinion bylines, and the executive podcast circuit; Coordinate with Analyst Relations to leverage Freshworks positioning; Own the narrative architecture connecting platform capabilities to market-facing executive communication; Manage the executive social amplification engine across LinkedIn and YouTube; Build and maintain relationships with influencers, community leaders, and industry voices; Support integrated corporate narrative with Brand, Product Marketing, Enterprise Field Marketing, Digital Marketing, Investor Relations, and Employee Engagement; Support corporate milestone communications with executive-ready narratives; Build AI-assisted content workflows that multiply executive output; Operate with product-style development cycles and MVP model; Implement editorial calendar infrastructure; Instrument and report on executive communications impact.

Requirements

Minimum 8 years in executive communications, PR, or corporate communications, with majority in B2B SaaS or enterprise technology; Deep fluency in the IT service management, Employee Experience, or HR tech landscape; Demonstrated track record of building and executing C-suite thought leadership programs that generated measurable brand impact; Experience driving executive narrative through category-creation or company-repositioning moments; Exceptional writing and editing — translate complex AI and platform concepts into precise, resonant executive language; Strong narrative architecture skills — build messaging frameworks, not just individual pieces of content; Proven ability to develop and execute against an editorial calendar under pressure, with multiple stakeholders and competing priorities; Experience partnering with analyst relations teams to develop and deliver executive briefing narratives; AI-native operator — actively use AI tools to accelerate research, drafting, testing, and workflow automation; Comfortable with data — track what resonates, report on performance, and adapt content strategy; Thrives in an MVP model — ship, learn, and iterate; High EQ and executive presence — build trusted relationships with C-level leaders.

Benefits

Bonus/equity may be available