Senior Customer Custodian - Quality Management Customer

To manage specific Customer(s) by communicating, engaging and resolving issues pertaining to PS-IN products (Traded + Manufactured in India) quality topics for customer satisfaction. Conduct system level investigation for finding the root causes for quality issues, prepare and report for 0-km & field issue to customer working level team. Monitor the customer perception and define appropriate actions for customer satisfaction. Conduct PHA/Line walk for new customer projects. Evaluate and manage customer requirements post approval and implement the same through plant quality. Execute on innovation topics through collaboration with external suppliers and ensure implementation at customer location. Collaborate with various departments on special projects to meet business requirements and customer satisfaction (reduce customer complaints & liquidate inventories). Ensure readiness with all internal quality audit requirements for a specific customer, address the escalations & non-compliance cases and ensure its resolution.

Responsibilities

To manage specific Customer(s) by communicating, engaging and resolving issues pertaining to PS-IN products (Traded + Manufactured in India) quality topics for customer satisfaction; Conduct system level investigation for finding the root causes for quality issues, prepare and report for 0-km & field issue to customer working level team; Monitor the customer perception and define appropriate actions for customer satisfaction; Conduct PHA/Line walk for new customer projects; Evaluate and manage customer requirements post approval and implement the same through plant quality; Execute on innovation topics through collaboration with external suppliers and ensure implementation at customer location; Collaborate with various departments on special projects to meet business requirements and customer satisfaction (reduce customer complaints & liquidate inventories); Ensure readiness with all internal quality audit requirements for a specific customer, address the escalations & non-compliance cases and ensure its resolution

Requirements

Bachelors in engineering (Mechanical, Automobile or Mechtronics) with 5-7 years experience; Competent knowledge in IC Engines, Vehicle Fuel Injection System, Exhaust Gas Treatment (EGT) and Overall automotive products; Manufacturing Quality; Quality Systems/Methods; Knowledge on digitalization tools (risk estimation tools,etc)

Nice to have

Willingness to learn; problem-solving skills