Senior Customer Success Manager

As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive customer engagement. You function as the crucial link between customers, Meta, Pinterest, Snapchat, and TikTok and our product development team.

Responsibilities

Manage and nurture own customer accounts through day-to-day communication and online marketing expertise; Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work; Take full ownership and responsibility of growing and managing own book of business and develop vertical expertise; Develop and maintain excellent knowledge and skills for the Smartly platform and paid social advertising; Build, manage and develop strong relationships with customers and partners such as Meta, Pinterest, Snapchat and TikTok; Collaborate with customers, Smartly Customer Success Managers and the product development team to maintain the quick feedback loop

Requirements

5+ years of paid digital advertising experience (Meta, Pinterest, Snapchat, TikTok, Google and programmatic); Experience in a customer success or similar customer-facing function; Proactive problem-solver with a positive attitude and a strong desire to help customers reach their goals; Comfortable addressing technical challenges and collaborating with technical teams when needed; Results-driven mentality with a bias for action and collaboration; Ability to explain complex concepts clearly and translate data into actionable insights; Strong spoken and written communication skills in English; Ability to create connections and engage confidently with a variety of audiences; Ability to work in a hybrid capacity from New York City office 3 days a week; Ability and willingness to travel for meetings, conferences and industry events

Nice to have

Previous knowledge of Smartly or similar players is a plus; Experience using the Smartly platform is highly desirable

Benefits

Five weeks paid time off (PTO); 11 company paid holidays; Unlimited sick days; Generous healthcare packages & mental health benefits; 401K plus matching & equity grants for all new Smartlies; Wellness benefit & learning reimbursement opportunities; Volunteer time off days & company donation matching opportunities; Stock options; Medical/dental/vision insurance; Retirement savings benefits; Parental leave; Life insurance; Disability benefits