Senior ERP Solutions Consultant

We’re looking for a Senior Solutions Consultant to lead onboarding for new customers and drive their implementation of our product. We’re also looking for someone who is excited to be hands-on and influence our product roadmap.

Responsibilities

Lead onboarding for new customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems; Responsible for leading the end-to-end implementation for new customers -- roll up your sleeves and build out the customer’s processes from scratch; Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip; Proactive project management across many customers, to manage requirements and tasks across onboardings; Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers; Do whatever it takes to make customers happy + successfully onboard them as quickly as possible; Continuously improve the post-sales processes to help our customers accelerate the time to value

Requirements

5+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company; Prior experience with the implementation or administration of a procurement tool / ERP (Microsoft Dynamics, SAP Ariba, Sage, Oracle Fusion, Netsuite, etc.); Fantastic communication skills; Extreme attention to detail and pride yourself in being incredibly proactive; Experience working with product and engineering teams; You’re able to push back and still make people happy; Very comfortable with software configuration (not necessarily technical skills, which would be a plus); Willing to do whatever it takes to make Zip and its customers happy.

Nice to have

Technical skills

Benefits

Start-up equity; Health, vision & dental coverage; Team building events & happy hours; Flexible PTO; Apple equipment plus home office budget; 401k plan