Senior Field Service Technician (Long Island, NY)

We are searching for highly motivated, mechanically inclined individuals to join our growing Field Service team. In this position, you will play a direct role in completing planned and reactive service operations on our generators. You will play a key role in maintaining system uptime, availability, and performance for deployed units on customer sites in a specific region. You will train at our headquarters in Menlo Park, CA, and be assigned to a particular service region requiring travel.

Responsibilities

Mechanically repair and/or perform maintenance on components and assemblies that make up generators in accordance with procedures and build checklists to meet customer requirements; Collaborate with engineers to fix, repair, and redesign components and assemblies; Conduct mechanical inspections of deployed units, documenting condition information for debugging or troubleshooting; Be available to work rotational on-call shifts, as per the written schedule, to provide service and support for customers; Maintain system uptime, availability, and performance for deployed units on customer sites in a specific region; Complete planned and reactive service operations on generators

Requirements

Minimum of 7 years of experience with mechanical assembly and/or repair; Experience with precision measuring down to .001", using micrometers, bore gauges, gauge blocks, etc.; Familiarity with torque wrenches and documentation of repairs performed; Ability to stand for long periods of time, lift up to 50 lbs., and wear required PPE; Knowledge of how to use and maintain basic tools, such as torque wrenches and torque specifications; Experience following written and verbal work instructions while on-site; Excellent communication skills; Ability to work well with others as part of a dynamic team; Ability to learn quickly, be self-motivated and safety oriented; Valid driver's license required

Nice to have

Experience with automotive, aviation, and/or heavy equipment (e.g., HVAC, elevators/lifts, or industrial equipment) assembly; Software knowledge of Google Workspace; Class A Commercial Driver's License preferred

Benefits

Full benefits; Vacation and sick time; 401K; Pre-IPO equity; Growth opportunities within Mainspring