Senior Hardware/Software Installation Technician (Survey Team Lead)

Agile Defense is growing its team to support the US Army with an end-to-end EFIS&T program, including survey and design through installation, security, and testing, spanning NIPR and SIPR networks, Wi-Fi, VoIP, ISP/OSP infrastructure, and voice modernization across all CONUS Army installations. The Senior Hardware / Software Installation Technician (Survey Team Lead) will serve as a technical lead for technical site surveys, evaluating infrastructure readiness, documenting requirements for network and system upgrades, and overseeing installation of hardware and software solutions. The role interfaces directly with the Project Manager, Program Management Office (PMO) and Government Points of Contact (POCs).

Responsibilities

Lead physical site surveys at military installations (CONUS and OCONUS) to validate power, space, cooling (HVAC), and connectivity requirements; Analyze existing network infrastructure (fiber/copper cabling, patch panels, conduit) to determine upgrade requirements; Develop Site Survey Reports (SSRs) and Installation Design Plans (IDPs), including floor plans, rack elevation diagrams, and power calculations; Generate accurate Bills of Materials (BOMs); Perform installation, configuration, and troubleshooting of IT hardware (routers, switches, crypto devices, UPS units) and associated software/firmware; Load and configure operating systems (Windows/Linux) and apply system baselines (e.g., STIGs) in accordance with DoD cybersecurity standards; Conduct burn-in testing and validation of systems prior to final acceptance; Troubleshoot complex hardware/software interoperability issues in the field; Act as the primary technical liaison between the Program Management Office (PMO) and the site customer; Create and maintain engineering drawings using Microsoft Visio or AutoCAD; Ensure field activities comply with safety regulations and military installation access procedures; Provide After Action Reports (AARs) and daily status updates during travel; Ensure teammates remain current on required training and certifications; Mentor fellow technicians

Requirements

Bachelor's degree in IT/Engineering with at least 10 years experience in hardware/software integration and structured cabling; Proven experience conducting site surveys for DoD or Federal Government environments; Proficiency in Microsoft Visio for creating network diagrams and rack elevations; Strong understanding of power requirements (NEMA plugs, UPS sizing, BTU calculations); Knowledge of fiber optic and copper cabling standards (single-mode, multi-mode, CAT6); Active Secret Clearance required to start; Top Secret preferred; Must be able to travel 90% of the time on deployments for both CONUS and potentially OCONUS locations; Ability to lift and carry equipment up to 50 lbs; Ability to work in confined spaces (server closets, raised floors)

Nice to have

US Army Signal Brigade / DISA / DoDIN network installation/modernization experience; Computer Aided Design (CAD) Information Technology; BICSI Technician or RCDD certification