Senior Manager, Customer Expansion

Dandy is building the operating system for dental offices around the world. As it scales its post-sale organization, it is seeking a Senior Manager, Customer Expansion to build and lead the expansion motion across Dandy's existing customer base. The team combines proactive BDR-led outbound with high-touch events, training, and field motions that help customers adopt additional products. The role is equal parts strategic builder and people leader: it involves building the operating model and playbooks, leading frontline managers across BDR and STS teams, and partnering with Account Management, Training, Sales, Marketing, and RevOps to make expansion a repeatable, scalable revenue motion.

Responsibilities

Build and lead the Expansion organization, developing a high-performing team through frontline leaders across BDR and STS (Sales & Training Specialist) functions; Develop and refine repeatable expansion playbooks across Dandy's product portfolio, from customer identification and outbound through product education and activation; Build the BDR-to-STS motion and the playbook for events, in-person trainings, and other high-touch expansion opportunities; Establish the team's operating cadence, metrics, and accountability systems, using leading indicators to identify gaps and drive action; Partner with Account Management, Sales, Training, Marketing, Product, and RevOps to identify opportunities and remove friction from the expansion journey; Build feedback loops to understand what is working, where customers are getting stuck, and which motions should scale; Test, iterate, and operationalize new expansion motions as the business evolves

Requirements

5+ years of B2B sales, customer growth, or related commercial experience; 3+ years managing and developing sales teams and frontline leaders; Proven track record of building and scaling teams, ideally in a high-growth or evolving environment; Strong operational discipline, with the ability to bring structure to ambiguous problems, establish clear metrics, and follow through on execution; Strong commercial instincts and an understanding of how to translate customer engagement into revenue, adoption, and retention; Strong ability to build processes, playbooks, and operating rhythms from scratch; High agency and a bias toward action; Excellent cross-functional communication and ability to operate effectively across strategy and execution

Nice to have

Experience building an expansion, cross-sell, account growth, or customer revenue motion; Experience managing BDR and/or STS teams through frontline leaders; Experience with events, field sales, customer training, or other high-touch commercial motions; Experience operating across both SMB and Enterprise; Familiarity with dental, healthcare, SaaS, or other recurring-revenue businesses

Benefits

Healthcare; Dental; Mental health support; Parental planning resources; Retirement savings options; Generous paid time off (for full-time positions, benefits tailored to each country where Dandy operates)