Senior Manager, Field Operations and Customer Data Management

Reporting to the Director, Field Operations & Data Management, the Senior Manager, Field Operations & Customer Data Management is a hands-on, execution-focused role within Commercial Operations. This position will support the reliable movement and use of customer and field data across the commercial data ecosystem, including CRM, specialty pharmacy, claims, hub, and other third-party data sources. The Senior Manager will work closely with data aggregators, source-data vendors, Information Technology, analytics partners, and field stakeholders to ensure data is delivered accurately, consistently, and on schedule into Amylyx data warehouses and downstream reporting solutions.

Responsibilities

Customer data operations: Support the day-to-day receipt, processing, integration, validation, and availability of customer and commercial data; Data quality and issue resolution: Monitor recurring data deliveries and warehouse outputs, conduct root-cause analysis, coordinate corrective actions, and follow issues through resolution; Vendor management: Serve as an operational point of contact for data and field operations vendors, including possible data aggregator; Data validation and reconciliation: Perform detailed quality control checks and reconciliations, document findings, escalate material risks, and ensure quality data is available for incentive compensation administration; Data documentation and controls: Maintain business rules, source-to-target mappings, data dictionaries, SOPs, validation checklists, and other documentation for repeatable and auditable operations; New data source evaluation: Support assessment of potential new data sources, including sample-data testing and summarizing findings and tradeoffs; Stakeholder needs and data recommendations: Engage field teams, leadership, Analytics, and other stakeholders to translate requests into data requirements and recommend suitable sources, measures, and analyses; Customer master and alignment support: Help maintain accurate customer, account, affiliation, territory, roster, and assignment data and resolve alignment, ownership, hierarchy, and customer identity issues; Field targeting and alignment: Execute and maintain customer targeting processes and support territory alignment activities; CRM and field support: Partner with CRM owners and field operations colleagues to troubleshoot customer, roster, territory, targeting, and data visibility issues; Operational coordination: Maintain project plans, action logs, decision records, status materials, release calendars, and stakeholder communications; Continuous improvement: Identify recurring pain points and opportunities to improve data quality, vendor performance, controls, documentation, automation, and field operations efficiency

Requirements

Bachelor's degree required in business, analytics, information systems, data management, life sciences, or a related field; 5+ years of experience in pharmaceutical, biotechnology, healthcare, commercial operations, data operations, sales operations, CRM operations, analytics, or a related discipline; Hands-on experience working with commercial/customer data such as CRM, specialty pharmacy, claims, affiliations, customer master, targeting, roster, territory, or field activity data; Experience managing recurring data feeds and working with vendors and technical teams to investigate and resolve data delivery, transformation, quality, or availability issues; Working knowledge of commercial data warehouses, data integration processes, master data concepts, business rules, data quality controls, and downstream reporting dependencies; Advanced Excel skills required; Strong analytical and problem-solving skills, with the curiosity and persistence to trace issues across datasets, systems, vendors, and business processes; Exceptional attention to detail and the ability to manage recurring operational deliverables while responding effectively to urgent, unplanned issues; Clear written and verbal communication skills, including the ability to document technical and business rules, explain issues, coordinate decisions, and provide concise status updates; Ability to build productive working relationships across Commercial Operations, field leadership, Analytics, Information Technology, Finance, Compliance, and external partners; High degree of accountability, organization, judgment, and comfort working in a fast-paced environment with evolving priorities and incomplete information

Nice to have

Experience with healthcare or commercial data aggregators and translating stakeholder questions into practical data requirements, source recommendations, or analytical approaches; Experience supporting customer targeting, territory alignment, field force sizing, roster management, or other field operations processes; Experience with SQL, business intelligence tools, CRM platforms, data quality tools, geographic mapping tools, or data warehouse environments