Senior Manager, Pricing Operation

Taiwan Pricing Operation team is looking for a Senior Manager, Pricing Operation who is customer obsessed, motivated, has a bias for action and can think systemically to bring to life new areas of business for the team. This role will lead a team of junior PM (optional) and operators to work closely with various cross-functional teams (including Catalog, Product, Instock and Merchandising team) to build, launch and scale new needle-moving initiatives that bring direct impact to Coupang Pricing system and wow the Customers. Stakeholder teams may include Product, Engineer, Merchandising, Marketing, PR, Legal, Catalog and In-stock. This role requires an individual with excellent attention to detail, a knack for operational process planning, analytical capabilities, innovation, and strong business acumen. He/she is comfortable operating in ambiguous environments and has the ownership to identify and lead stakeholder teams to implement creative solutions to streamline and accelerate a wide range of business processes. An individual would succeed in the role when he/she is a strategic thinker, yet capable of rolling up their sleeves and getting their hands dirty to ensure front-line execution excellence.

Responsibilities

With Taiwan e-commerce understanding, create scalable and automated solutions for end-to-end management of new programs in partnership with various internal teams; Develops SOP for manual management where automation is not possible; Team management – FTE and dispatch workers; When an issue arises, dive deep into the roots of the issue, propose solutions supported by data and facts and share impact; Drive improvement in operational performance and lead projects to further expand our business and enhance both our customers and partner teams experience; Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross functional-project teams and program stakeholders; Works independently, but also influences and manages project teams, sub-teams and subject matter experts to develop, test or implement new ideas or process improvements; Ensures that multiple projects within program roadmap meet specified timelines to deliver results

Requirements

Minimum 7 years of experience in program/project/process management or business operations, preferably in the e-commerce industry; SQL building experience is a must; English speaking and writing skill are a must; At least 2 years of people management experience