Senior Manager, Product Operations

We are seeking a Senior Manager of Product Operations to help us transition from an app-based marketplace to an agent-first world. We believe the future of work isn't about browsing feeds or tapping buttons - it’s about having intelligent agents that work on your behalf. We need a technical operator who can bridge the gap between high-level business goals and this new user interface. You won't just optimize processes; you will prototype the logic, agents, and automation layers that fundamentally change how our Pros and Partners experience the platform.

Responsibilities

Build the Agent-First Interface: Design and deploy agentic workflows that proactively manage the 'work' for our users - turning passive browsing into a hands-free, autonomous experience where the app works for them; Solve Marketplace Complexity: Prototype and implement intelligent systems that handle complex reasoning tasks (like liquidity balancing, preference matching, or real-time negotiation) to make the market feel alive and responsive; From Strategy to Code: Act as the technical bridge, translating high-level business objectives into functional AI prototypes and automated pipelines that you build, test, and validate yourself; Drive Data-Led Evolution: Use programmatic analysis to identify exactly where the current user journey is broken and deploy intelligent, self-healing layers to fix it in real-time.

Requirements

Architect of the 'Agent-First' World: You understand that the next iteration of the internet is not point-and-click, but intent-and-action; A UX Builder, Not Just a Process Fixer: You realize that in an AI world, 'Operations' is the Product and you are obsessed with reducing user friction; An AI Pragmatist: You know how to deploy the right model for the job; A 'Hands-On' Visionary: You don't just write specs for Engineering, you prototype the solution yourself; Technical & Engineering Fluency: 2+ years of engineering experience (or equivalent proficiency) with the ability to write code (Python/TypeScript) and use AI-native IDEs (Cursor, Replit) to build your own tools; Applied AI Experience: Demonstrated history of building agents or automated workflows that take action, not just generate text; Operational Strategy: 5+ years in Product Ops, TPM, or similar, where you defined the 'what' and 'why' of a product strategy and then personally helped build the 'how'.

Nice to have

B.S. or M.S. in Computer Science or Engineering; A personal portfolio of AI projects that solve real-life problems; Experience fine-tuning models for specific business or customer-facing use cases

Benefits

Equity in the form of stock options; A variety of medical, dental, and vision plans with coverage beginning on the date of hire; Flexible paid time off; At least 8 paid company holidays annually; Phone stipend; Commuter stipend; Supplemental pay on qualified leaves; Employee health savings accounts (HSA) contribution; Flexible spending plans; 401K plan; Perkspot - discount program through Lumity