Senior Operations Analyst, User Safety & Risk Operations

We are seeking a Senior Operations Analyst to take on complex, ambiguous safety and risk problems and turn them into practical operational solutions that can scale. This is a senior individual-contributor role for a versatile operator who is comfortable moving between queues, investigation, analysis, workflow design, hands-on execution, and cross-functional leadership. Depending on team needs, the role may focus on emerging-risk incubation, cloud deployment partnerships, or other new operational areas.

Responsibilities

Take ownership of ambiguous, high-priority safety and risk problems: define the problem, gather the right evidence, choose a practical path, drive execution, and close the loop; Analyze structured and unstructured data, both quantitative and qualitative, including user reports, case narratives, conversations, escalations, and operational metrics to identify patterns, risks, and highest-leverage interventions; Build and test lightweight workflows, tools, automations, and decision aids that improve speed, quality, and consistency, then iterate based on real-world use; Turn one-off insights and manual work into scalable operating mechanisms without adding unnecessary process or complexity; Lead sensitive investigations, incident response, or launch-readiness work, including safety workflows, human review, escalation paths, partner coordination, and operational monitoring for product launches or cloud deployments; Work directly with cross-functional and external partners to clarify ownership, resolve operational gaps, and turn incomplete signals into clear recommendations and decisions; Measure whether the work is improving outcomes—such as quality, speed, coverage, operator effort, or risk reduction—and adjust quickly when it is not; Help junior operators build judgment and independence through coaching, calibration, and reusable tools

Requirements

8+ years of experience in trust and safety operations, investigations, incident response, product operations, technical program management, or another high-judgment, data-heavy operational field; track record as a scrappy generalist who can enter an unfamiliar problem, learn quickly, and deliver with limited structure or support; highly data savvy, including the ability to make sense of messy qualitative or unstructured information and combine it with quantitative evidence; technically fluent and hands-on with AI tools, dashboards, and data tooling, and can build or prototype practical solutions without waiting for a dedicated technical team; operate independently, make clear tradeoffs, and maintain momentum as priorities and requirements change; think in systems and build approaches that can be repeated, measured, and operated by others; strong judgment in sensitive situations involving user impact, policy, legal risk, technical constraints, and business priorities; communicate clearly and directly, especially in writing, and drive decisions across teams without formal authority; strong discretion, good judgment, and resilience are essential

Nice to have

Experience in trust and safety, fraud, product safety, integrity, or another adversarial or high-severity risk domain; Experience moving a new or immature workflow from early investigation into stable, scaled operations; Experience supporting cloud platforms or deployment partnerships, enterprise products, product launches, connected devices, or other technically complex programs, with direct cloud experience a plus; Familiarity with SQL, lightweight scripting, no-code tools, workflow automation, or AI-assisted development; Experience with vendor operations, quality programs, calibrations, or distributed operational teams