Senior Operations Engineer

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

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Brightspeed has an exciting opportunity for a Senior Operations Engineer to join our growing team! As the Senior Operations Engineer you will provide 24/7/365 Tier 3 technical support for critical facility infrastructure, ensuring operational stability, efficiency, and cost‑effective performance. This includes advanced troubleshooting and oversight of AC and DC power systems, UPS and battery plants, generators, ATS/STS systems, grounding, and building infrastructure across core sites.

WHAT IT TAKES TO CATCH OUR EYE

Responsibilities

Delivering Tier 3 technical support to field technicians and management, stabilizing emergency situations and reducing reliance on external vendors; Maintaining core site readiness by identifying, documenting, and prioritizing infrastructure deficiencies, escalating jeopardy conditions to leadership; Evaluating and identifying end of life or at risk critical infrastructure and collaborating with planning teams to initiate replacement processes; Serving as a subject matter expert on cross functional projects, providing technical guidance and problem solving support; Supporting disaster recovery efforts for facilities and critical infrastructure systems; Assisting program managers with preventive maintenance scheduling and execution; Ensuring business continuity documentation is accurate and up to date for all assigned sites; Providing Preventive Maintenance Inspection (PMI) and technical troubleshooting training to field technicians; Managing capacity planning for critical infrastructure across assigned core locations

Requirements

Bachelor’s degree in related field or equivalent experience; Minimum of 5 years of hands‑on experience with critical infrastructure, electrical systems, and AC/DC power equipment; Ability to perform highly complex technical tasks and lead teams, vendors, and contractors on large scale projects; Strong verbal and written communication skills for conveying technical requirements and expectations; Positive, solutions oriented approach when working with internal and external partners; Solid working knowledge of computing and internet technologies