Senior Operations Manager, DC

The Senior Operations Manager, DC is responsible for leading day-to-day operations within a high-volume, fast-paced fulfillment center. This role ensures safe, efficient, and customer-focused execution across inbound, outbound, and returns operations while driving productivity, quality, and continuous improvement. The Senior Operations Manager, DC plays a critical role in peak execution, people leadership, and operational scalability.

Responsibilities

Lead daily operations across inbound receiving, put-away, picking, packing, shipping, and returns; Ensure consistent achievement of service level agreements (SLAs) for same-day and next-day order fulfillment; Monitor real-time performance and adjust labor and workflows to meet changing demands; Lead and Develop Operations Managers, Area Managers, Supervisors, and frontline leaders; Drive strong safety performance and ensure compliance with all workplace safety standards; Coach leaders on performance management, engagement, and talent development; Execute peak-season and promotional event plans, including staffing, training, and shift coverage; Manage labor productivity, attendance, and overtime to meet volume requirements; Support flex staffing, temporary labor, and cross-training strategies; Own operational KPIs such as units per hour, order accuracy, on-time ship rate, and cycle time; Conduct root-cause analysis for misses and lead corrective action plans; Drive Lean, Six Sigma, and Kaizen initiatives to improve speed, quality, and cost; Ensure effective use of WMS, OMS, labor management, and fulfillment technologies; Partner with IT and engineering teams to resolve system issues and improve throughput; Support rollout and stabilization of automation and process changes; Manage departmental labor and operating costs within budget; Identify productivity improvements and cost-saving opportunities; Support capital and process improvement business cases; Partner closely with Transportation, Customer Experience, HR, Maintenance, Engineering, and IT teams; Communicate operational status, risks, and performance updates to site leadership

Requirements

Bachelor's degree in supply chain, Operations, Business, Engineering, or related field preferred; 5–8+ years of progressive operations leadership experience in e-commerce, fulfillment, or high-volume distribution; Experience leading large teams in a multi-shift environment; Strong execution in fast-paced, high-change environments; Data-driven mindset with strong analytical and problem-solving skills; Hands-on leadership style with the ability to coach and develop teams; Working knowledge of WMS, labor management systems, and fulfillment KPIs; Excellent communication and cross-functional collaboration skills; Ability to work nights, weekends, and holidays as required; Minimal travel expected