Senior Partner Success Manager

The position will serve as both a strategic advisor and an enthusiastic champion for Clasp’s employer partners. This role blends deep knowledge of our creative work with inspiring communication and storytelling to build excitement, strengthen alignment, and drive long-term growth. You’ll own a portfolio of partners and go beyond traditional success management—immersing yourself in the details of our work, asking probing questions about partner goals, and shaping conversations that spark expansion opportunities. You’ll collaborate closely with Sales, Implementation, Product, Marketing, and Talent Fulfillment to ensure Clasp’s creativity shines and partners see measurable impact.

Responsibilities

Drive Enthusiasm and Advocacy: Deliver high-energy, compelling partner engagements—using storytelling, visuals, and real impact examples to make partners excited about Clasp’s creativity; Champion Strategic Growth: Push conversations beyond the present. Ask deeper questions about multi-year goals, hiring strategies, and industry shifts to uncover expansion opportunities; Know the Work: Stay fluent in the details of Clasp’s creative output, talent fulfillment roadmap, and performance metrics, so you can credibly advise partners; Facilitate Onboarding and Alignment: Partner with sales and implementation teams to streamline launches, ensuring clarity and consistency from pre-sale through steady state; Lead Technical Problem-Solving and Enablement: Guide partners through onboarding, scoping, and translating requirements into actionable builds; deliver training and change management support to ensure adoption and long-term impact; Monitor and Optimize Performance: Analyze partner metrics and feedback to identify risks and opportunities, balancing long-term strategy with responsive day-to-day support; Collaborate Cross-Functionally: Present materials developed by internal teams with authority and context, ensuring partners see the full value of Clasp’s work; Act as a Trusted Advisor: Serve as a subject matter expert, offering training and insights to maximize the value partners derive from Clasp’s services; Partner Engagement: Conduct high-impact business reviews and regular touch points to enhance partner satisfaction and expand Clasp’s value

Requirements

Experience in account management, customer success, management consulting, or other client/customer-facing role; Proven problem-solving and analytical skills to identify partner challenges and risks and design effective solutions; Relationship-building and communication skills with the ability to foster trust, understanding, and alignment across diverse audiences; Excellent communication skills and the ability to think strategically while executing tactically, balancing long-term goals with immediate partner and business needs; Collaborative mindset with experience working across multiple departments to build cohesive strategies and implement cross-functional initiatives; Adaptability and resilience to navigate the fast-paced, evolving landscape of a high-growth company

Nice to have

Familiarity with education benefits, workforce development, or upskilling programs; Experience working with human resources and/or talent acquisition stakeholders; Understanding of healthcare industry

Benefits

Competitive cash and equity compensation; Health benefits (health, dental, & vision), 401k; Commuter benefits; Flexible PTO policy; Opportunities to grow and perform in a fast-paced environment alongside a stellar team