Senior Product Designer

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!

Responsibilities

IMPACT; Execution & Craft; Own complex UX/UI design projects end-to-end, from discovery and wireframing through high-fidelity delivery and developer handoff, across the website, eCommerce experience, and customer account platform.; Set the quality standard for the team's output, demonstrating what excellent design looks like at every level of fidelity.; Make well-reasoned trade-offs between speed, quality, and scope, and communicate those decisions clearly to the Manager and stakeholders.; Produce meticulous, well-organized Figma files that are easy for the team to build on and maintain.; Strategic Contribution; Translate the Manager's strategic direction into concrete design approaches, proactively filling in the gaps between high-level goals and execution details.; Identify appropriate opportunities for AI-enabled experiences and use AI-assisted or agent-building tools to create and evaluate prototypes in partnership with product, content, and engineering.; Bring forward well-developed, data-informed design recommendations, not just solutions, but the reasoning behind them.; Partner with analysts, product owners, and strategists to interpret data, identify experience gaps, and propose design-led improvements.; Stay ahead of industry trends in UX, UI, and eCommerce design, and introduce relevant ideas to the team.; Team Elevation; Actively raise the craft of the team through thoughtful critique, generous knowledge-sharing, and modeling strong design thinking.; Provide clear, constructive feedback to junior designers, helping them grow without undermining their ownership.; Contribute to a team culture where curiosity, quality, and collaboration are the norm.; Research & Validation; Plan and facilitate usability testing, design reviews, and research sessions, synthesizing findings into clear, actionable recommendations.; Champion user-centered decision-making across the team and with cross-functional partners.; May perform other duties as assigned.

Requirements

YOU WILL THRIVE IN THIS ROLE IF YOU; Hold a bachelor’s degree in design, UX, HCI, or a related field.; Bring 5+ years of experience in UX/UI design, with a portfolio that demonstrates both strategic thinking and exceptional craft across complex digital products.; Have demonstrated experience using AI in a professional product-design process and can discuss at least one substantial example involving design exploration, prototyping, workflow improvement, or an AI-enabled experience.; Are an expert Figma user, comfortable working within and contributing to established design systems.; Excel at independent execution — you can take a brief, ask the right questions, and deliver without needing constant direction.; Think critically about problems before jumping to solutions and can articulate your design rationale clearly and confidently.; Are genuinely invested in the growth of the people around you and bring a collaborative, low-ego energy to the team.; A PLUS IF YOU HAVE; Experience in eCommerce, telecommunications, or other high-volume digital consumer products.; Familiarity with front-end development workflows and developer handoff best practices.; Hands-on experience with user research platforms (e.g., UserTesting, Maze, or Lookback).; Background in conversion rate optimization or data-driven design experimentation.; LANGUAGE SKILLS; English required. Bilingual (Spanish) a plus.; PHYSICAL DEMANDS; Work is primarily sedentary, performed indoors from a home or company office while operating a computer and standard office productivity tools. Occasional additional hours may be required to meet project deadlines.; #LI-RW1