Senior Product Manager, Integrations

Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents that deliver accurate, autonomous support at scale. The Integrations layer lets Maven's agents read from and take action inside customer systems such as CRMs, ticketing systems, knowledge bases, commerce platforms, identity providers, and internal tools. The Senior Product Manager will own this layer end-to-end, defining what Maven integrates with, how deep those integrations go, and how the platform scales. Location: Hybrid in Boston or San Francisco. Base salary of $175,000 to $230,000, plus bonus, comprehensive benefits, and equity.

Responsibilities

Own the roadmap and prioritization for Maven's integration portfolio, including which systems are supported, at what depth, and in what order; Own the underlying integration platform, including tooling, frameworks, and patterns that let Maven ship new integrations faster and let customers extend the platform themselves; Make depth versus breadth tradeoffs for connectors and integrations; Engage with enterprise customers to understand their stacks and translate them into integration requirements for engineering; Own how agent actions and tool use are defined, tested, and made safe at enterprise scale; Own partner ecosystem strategy, including formal partnerships and marketplace listings such as Salesforce AppExchange and Zendesk Marketplace; Partner with GTM to convert integration depth into enterprise wins and with customer success to turn integration issues into product improvements; Own the P&L and direct relationships with enterprise customers for the integrations product line

Requirements

5-7+ years of product management experience with meaningful time on integrations, APIs, developer platforms, or iPaaS products; Has built and shipped integration products, and can explain the difference between a connector, an integration platform, and an actions framework; Direct experience with CRMs (Salesforce, HubSpot), ticketing (Zendesk, ServiceNow, Freshdesk), knowledge bases (Confluence, Notion, Guru), commerce (Shopify, Stripe), and identity (Okta, Auth0), though not all are required; Fluent in REST and GraphQL APIs, webhooks, OAuth, rate limits, event streams, and their failure modes; Has operated in both startup and scaled environments and knows when to build in-house versus buy or partner; Extracts requirements from messy customer conversations and turns them into PRDs; Problem solver who has been the person deciding what to build and why; Real enthusiasm for AI, LLMs, and autonomous agents, with a clear point of view on how integrations change when the caller is an agent; Strong communication across technical and non-technical audiences

Benefits

Bonus; comprehensive benefits; equity