Senior Product Manager

As a Senior Product Manager for Customer Value and Product Development at Taylor & Francis, you'll partner with key stakeholders to identify, shape, and deliver valuable product opportunities across the full customer journey. Operating with significant autonomy, you'll work closely with UX Design, UX Research, and Data & Intelligence to drive new value into the market, not as a backlog owner, but as a creative and commercial force. You're a product purist who lives modern principles, stays ahead of technology shifts, and thrives in managing the tension between innovation and execution. Reporting to the Head of Product, this is a high-performing Individual Contributor role where product mastery and expertise, not hierarchy, drive transformational impact.

Responsibilities

Identify and define new product opportunities grounded in deep, direct customer insight; Synthesise signals from qualitative research, behavioural data, market trends, and commercial intelligence; Define problems worth solving with precision and rigour; Proactively challenge the boundaries of the existing product experience; Manage the success of several products inside the domain model across sections of the customer journey; Lead the design and validation of new product concepts; Build lightweight, testable solutions that generate real learning quickly; Own the commercial framing of new initiatives; Drive cross-functional alignment across Design, Data, Engineering, and Commercial; Maintain an active and ongoing relationship with customers; Develop a nuanced understanding of the competitive landscape and adjacent markets; Bring the outside in by sharing market intelligence, customer stories, and emerging trends; Own the outcome by defining and tracking metrics that demonstrate real customer and commercial value; Make investment cases for new initiatives; Influence and manage product direction beyond the immediate area

Requirements

Significant experience in product management with demonstrable focus on new product creation and portfolio management; A portfolio of work that shows original thinking; Deep, genuine customer empathy built through direct, regular contact with users; Sharp commercial instincts; A collaborative working style; Excellent communication skills; Right to work and live in India; Live within a commutable distance of Bengaluru office; Minimum 3 days per week in-person time

Benefits

Competitive salary + bonus; 24 days annual leave; 4 volunteering days annually; Day off for your birthday; Pension contributions; Medical insurance for self and dependants; Life cover and personal accident cover for self; Seasonal social and charitable events; Training and development; Tools and equipment for remote working; Flexibility and support to work from home or remotely