Senior Product Manager

As a Senior Product Manager at Vetcove, you'll be at the heart of enhancing and scaling the platforms that power veterinary clinics and their pet parents. You will own high-impact product initiatives end-to-end, from defining strategy and roadmap to execution and post-launch optimization. You will drive cross-functional alignment, lead complex initiatives, and proactively identify opportunities to improve user experience, operational efficiency, and long-term platform scalability. You will monitor product performance and feedback, oversee robust quality assurance processes, and remove roadblocks that impact customer growth and retention. You will work closely with account managers, onboarding associates, engineering, data, design, and support, and build relationships with veterinary clinics and pet parents.

Responsibilities

Drive Product Strategy & Roadmap: Define and own product strategy for key areas of the platform, translating company goals and customer insights into a clear, prioritized roadmap; Lead Complex Initiatives: Oversee large, cross-functional projects from discovery through launch and iteration, ensuring on-time delivery and measurable impact; Turn Feedback & Data into Action: Synthesize qualitative feedback and quantitative data to identify opportunities, validate hypotheses, and inform strategic decisions; Optimize Product Performance: Establish and monitor KPIs, analyze product performance trends, and lead initiatives to improve adoption, engagement, retention, and revenue outcomes; Strengthen Cross-Functional Alignment: Partner with engineering, design, data, onboarding, and support to align on requirements, scope, tradeoffs, and success metrics; Elevate Product Documentation & Processes: Create detailed product requirement documents, user stories, and technical specifications; Ensure High-Quality Delivery: Lead comprehensive QA processes, define acceptance criteria, and uphold a high bar for user experience and product reliability; Mentor & Influence: Provide guidance to junior product managers and influence stakeholders across departments; Drive Go-to-Market & Enablement: Partner with internal teams to ensure successful launches, create training materials, and support feature adoption

Requirements

A four-year college degree; 5+ years of progressive product management experience, including ownership of complex product areas and demonstrated success delivering strategic, cross-functional initiatives in a SaaS or technology-driven environment; Proven ability to define and execute product strategy, manage multi-quarter roadmaps, lead discovery and experimentation, and partner closely with engineering and design; Strong track record of setting long-term product vision, balancing short-term wins with long-term platform investments, and making principled tradeoffs; Advanced analytical capabilities with experience defining KPIs, building business cases, leveraging experimentation frameworks, and using data analytics tools; Extensive experience writing detailed product requirement documents, leading sprint planning and backlog grooming, managing stakeholder expectations, and delivering complex launches; Exceptional written and verbal communication skills, with experience influencing senior stakeholders; Deep commitment to understanding user workflows, conducting research and interviews, and translating insights into product improvements; Demonstrated ability to operate in a fast-paced environment, manage competing priorities, mentor junior team members, and lead without direct authority; Strong understanding of technical architecture, APIs, integrations, and system design considerations

Benefits

100% remote within the USA; Medical, Dental, and Vision Insurance; Automatic 401k contribution; Employee referral program; At home office set up; Bi-annual company retreats; Open vacation policy; Equity; Monthly team events