Senior Product Manager, Payments and FinOps

We are seeking a Product Manager to own the Payments and FinOps product portfolio for Fanatics Collectibles. You will define the strategy and roadmap for how collectors pay, how sellers get paid, how money is returned when things go wrong, and how every transaction is accounted for.

Responsibilities

Own the roadmap for a shared checkout and payment framework used across storefronts and products; Define and prioritize payment methods and flows, including cards, digital wallets, PayPal, loyalty currency (FanCash), stored balances, and split or mixed-tender payments; Partner with engineering on processor integration and orchestration, authorization and conversion optimization, authentication (3DS/SCA), tokenization, and PCI scope; Work with Trust & Safety to ensure fraud screening, risk rules, and payment holds are built into the checkout flow; Own the payout experience and tooling for sellers, including payout methods, scheduling, fees, holds, and advances; Drive automation of payout processing to shorten time-to-money for sellers and reduce manual operational work; Improve the cost and reliability of international payouts; Partner with Trust & Safety on payee verification (KYC) and risk review workflows; Build and improve refund tooling for Customer Experience and Operations, covering full and partial refunds, refunds to the original payment method or to store credit, and fee adjustments; Define chargeback and dispute management workflows, including evidence collection, processor integration, and reporting on loss rates; Ensure refund and adjustment flows are auditable, permissioned, and reconciled end to end; Partner with Finance and Accounting to define systems supporting ledgering, settlement and processor reconciliation, revenue and fee reporting, and month-end close; Own requirements for tax-related capabilities such as sales tax/VAT handling and seller tax reporting obligations; Reduce manual reconciliation and spreadsheet-based processes through automation and better system design; Identify reusable payments and FinOps capabilities (ledger, wallet/balance, payout engine, refund service, admin tooling) for other product teams; Evaluate build-versus-buy decisions and lead vendor discovery, selection, and integration; Serve as internal subject matter expert on payments and money movement and maintain clear documentation of flows, systems, and data; Ensure new products and launches account for their payment, payout, refund, and accounting impact before they ship; Write clear, precise requirements covering edge cases such as partial failures, retries, idempotency, currency, timing, and reversals; Participate in testing as a primary stakeholder and own rollout strategies, including phased releases and monitoring; Define and track key metrics, including authorization and conversion rates, payment costs, payout time and success rates, refund and chargeback rates, and reconciliation accuracy; Work with Data Engineering and Analytics to ensure financial data flows cleanly into data infrastructure and supports daily, weekly, and monthly reporting; Leverage AI best practices in planning, execution, and monitoring

Requirements

4+ years of product management experience; Hands-on experience owning payments, checkout, payouts, billing, or financial operations products at a marketplace, ecommerce, or fintech company; Working knowledge of how money moves: payment processors and gateways / authorization, capture, and settlement / refunds and chargebacks / payout rails / ledger and accounting systems / reconciliation flows; Advanced written specification skills, including the ability to unambiguously define rules-heavy flows and their failure and edge cases; Experience partnering with engineering on platform and architecture tradeoffs, including building reusable capability versus shipping a point solution; Experience working directly with Finance, Accounting, Operations, or Risk stakeholders and translating their needs into product requirements; Strong analytical skills: able to define metrics, specify instrumentation, understand data pipelines, and interpret results independently; Comfortable operating in a matrixed, cross-functional environment with fast-moving priorities and stakeholders across multiple time zones; Professional fluency in English, written and spoken

Nice to have

Passion for collectibles, sports, or fandom-driven communities