Senior Program Manager, Product

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. This role reports to the Manager of Program Management under the Technology Strategy & Operations team. Our Program Management function plays a vital role in keeping Justworks’ Technology Division – comprising Product, Design, Engineering, and Data – focused and connected. We connect dots and break silos across teams by maintaining an effective operating cadence, managing strategic initiatives, and leading special projects that help translate strategy into execution. As a Senior Program Manager within the Technology team, you will work closely with Product, Design, Engineering, Data, and Operations to accelerate the delivery of high-impact initiatives that are critical to driving our strategy and alignment with company goals.

Responsibilities

Define and own program vision, scope, strategy, and execution across multiple high-priority programs and initiatives; Lead cross-functional collaboration across Technology, Operations, Design, Product Marketing, and GTM teams to drive progress; Translate complex business problems into clear roadmaps, project timelines, and outcome-driven plans; Own strategy, selection, onboarding, and ongoing management of external vendors and third-party partners to support program delivery and business goals; Partner with Procurement, Legal, and Finance teams to ensure smooth vendor contracting, compliance, and performance tracking; Drive vendor implementation plans, track vendor KPIs, and adjust strategy as needed to ensure alignment with business objectives; Facilitate operational rhythms: program reviews, executive readouts, retrospectives, and milestone tracking; Develop and maintain program artifacts including calendars, scorecards, documentation, and risk mitigation plans; Drive team alignment on priorities, facilitate trade-off decisions, and escalate critical risks and issues appropriately; Build frameworks that streamline collaboration, communication, and decision-making across departments; Inform strategic direction through data collection, reporting, and business insights; Coach teams and individuals on program management best practices and frameworks; Maintain a proactive, resourceful, and adaptable mindset in dynamic environments; Perform other related duties as assigned

Requirements

Minimum of 5+ years of strategy, operations, consulting, or program management experience in a cross-functional environment (working across teams like Product, Design, Engineering, Strategy, and GTM); Strong business acumen, including an understanding of tech/SaaS companies; Ability to learn about Justworks’ product, organizational structure, and other domains quickly; Strong analytical ability paired with excellent written and oral communication skills; Demonstrated ability to lead and self-direct cross-functional projects, juggling competing priorities, stakeholders, and tasks as needed; Possess strong leadership and management skills; Creative problem-solver with a passion for making complex things simple(r); Proficient with SQL

Nice to have

Tableau

Benefits

great benefits; wellness program offerings; company retreats; ability to interact with and learn from leaders in the startup community