Senior Project Manager / Client Operations Lead (Paid Ads)

Swell runs paid media programs across a portfolio of clients. Campaigns are always in motion. Accounts are always at different stages. Someone has to hold the whole thing together. We’re looking for that someone. This role owns Swell’s operating system end-to-end. Campaigns hit deadlines because this person makes them. Designs go to clients cleared for approval because this person catches what would have gone out otherwise. Capacity stays manageable week to week because this person grooms the sprint, not because everyone tries harder. This is the seat that decides whether Swell scales smoothly or burns out trying.

Responsibilities

Run the full ClickUp campaign workflow per account, from planning to strategy to client approval to launch; Confirm receipt of campaign details and assets at kickoff; identify gaps before they become launch delays; Own the internal review checkpoint — assets do not go to clients until they are cleared by you; Support during recurring client calls; update the agenda, capture decisions, schedule next steps; Manage the approval cycle: submit design direction, surface revisions, get sign-off, route final proof, confirm launch; Set and re-set client expectations when timelines slip — early, in writing, with the new plan attached; Groom the sprint to protect billable hours; account for each team member's typical unplanned load when planning capacity; Flag capacity risk before it becomes a missed deadline or a burnout signal; Surface friction patterns (scope creep, late assets, ambiguous briefs) and design the process change that fixes them; Maintain and extend templates: new client setup, conference backlogs, campaign details forms, design feedback checklists; Own ClickUp workflow integrity — stage-triggered automations, accurate status, no orphan tasks; Document the client communication model so it's transferable, not stored in your head; Run Swell huddles; contribute to the Agency Services All-Hands; Onboard new team members (employees and freelancers); Partner with the Ads Team Lead on team-level decisions; partner with the Director of Agency Services on cross-team operations (Web, HubSpot, and Coaching teams)

Requirements

4+ years running multi-account project or operations management inside an agency, ideally paid media or digital marketing; Working understanding of how paid campaigns get built and launched (you don't need to run ads, you need to know what a launch readiness checklist looks like); Strong ClickUp proficiency, or equivalent fluency in Asana / Basecamp / Trello with willingness to switch; Comfort maintaining quality and deadlines with both internal teammates and external clients; Track record of building or rebuilding processes (via templates, automations, documented workflows), not just executing existing ones; Direct, clear written communication; you can deliver a status update or a hard "no" in three sentences; Pattern-recognition for capacity risk — you notice when a teammate is overloaded before they say so

Nice to have

Experience inside an EOS, Traction, or ScalingUp company; Familiarity with Looker Studio, Swydo, or other reporting tools; Comfortable using AI tools (Claude, ChatGPT) inside daily ops workflows; Experience onboarding clients or team members into a structured operating system

Benefits

Health, vision, and dental coverage; 401(k) with company match; Paid time off and a flexible work schedule; Paid parental leave to support your growing family