Senior Relationship Manager

The Relationship Manager's mission is to drive incremental growth within a portfolio of ~75 selected parent accounts by identifying and closing expansion opportunities across existing customers and their subsidiaries. Working in close partnership with Key Account Managers (KAMs) and dedicated SDRs, the Relationship Manager owns the expansion sales process and co-owns renewals, creating a coordinated customer experience while building relationships with senior decision-makers and uncovering new teams, use cases and opportunities for growth.

Responsibilities

Deliver against Expansion GMV and Net Revenue Retention (NRR) targets; Own expansion on a focused portfolio of ~75 existing customer accounts; Co-own renewals with KAMs across the portfolio, identifying upsell opportunities and driving them through to close; Own the expansion sales process end to end, including identifying and qualifying opportunities, discovery, commercial conversations and closing; Build trusted relationships with senior customer stakeholders, including C-level executives; Develop and maintain account plans and stakeholder maps across parent accounts and relevant subsidiaries, in partnership with KAMs; Manage the renewal upsell and expansion pipeline, keeping opportunity data and forecasts accurate and tracking progress against targets; Lead executive business reviews alongside KAMs to align on customer objectives, demonstrate value and uncover future growth; Partner closely with dedicated SDRs to coordinate prospecting and expansion activity within the portfolio; Help shape and improve the expansion playbook as one of the first two people in the role, sharing learnings with KAM and SDR partners

Requirements

Proven B2B sales experience with a demonstrated record of performance, ideally in expansion and/or enterprise selling; A hunter's drive combined with a relationship builder's patience; Confidence and credibility engaging senior stakeholders, including C-level executives; Experience navigating complex, multi-entity organisations: identifying decision-makers and influencers across subsidiaries, countries and functions; Strong prospecting and discovery skills, with the ability to uncover new teams, use cases and opportunities within existing customers, not just net-new; Strategic account thinking: ability to prioritise a large portfolio with incomplete information and build a clear plan per account; Ability to manage opportunities end to end and maintain an accurate pipeline and forecast; Strong cross-functional collaboration with KAMs, SDRs and other teams

Benefits

A generous monthly allowance for lessons on Preply.com; Learning & Development budget and time off for self-development; A competitive financial package with equity, leave allowance and health insurance; Attractive relocation package for candidates not in Barcelona; Access to free mental health support platforms; Access to Gympass-partnered wellness and gym centers throughout Spain