Senior Restaurant Host

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

- EAT authentic Italian food at our restaurants, cafés and to-go counters
- SHOP a selection of high-quality Italian, local and homemade products
- LEARN through our classes and our team’s product knowledge

A Senior Host is the first and last point of contact with guests at a restaurant and is responsible for greeting, seating and saying goodbye to guests as well as maintaining the flow of the restaurant during service. A Senior Host diligently and efficiently manages seating in Eataly’s restaurants. Reports to the Restaurant Floor Manager.

Job Requirements

Compensation: Pay Range for this position is $20 – $25 an hour

Responsibilities

Train all new host hires, including floor plan/table numbers, OpenTable features (timeline, booking reservations), guest interactions, and hospitality standards.; Allocate time to check voicemails and return calls to confirm reservations, forward event inquiries to the Events Team and escalate guest recovery issues to management as needed.; Assist with responding to Guest Relations emails.; Maintain menu inventory to reduce paper waste, print menus as needed.; Support the overall appearance of the restaurant by ensuring details are maintained (e.g., flowers on tables, candles lit, pillows fluffed and arranged, feminine hygiene baskets in restrooms stocked, etc.).; Oversee seating for both AM and PM shifts (working Wednesday–Sunday, 12 PM–8 PM), ensure smooth shift flow by reviewing timelines, maximizing walk-ins while retaining reservation space, and adjusting as needed.; Assist management with checking in private events and ensuring spaces are properly allocated and arranged.; Share important reservation details with management each shift (e.g., birthdays, anniversaries, VIPs) to ensure proper guest recognition.; Prepare and organize Tanti Auguri cards for birthdays and anniversaries, placing them on the appropriate tables to add a personalized touch of hospitality.; Act as liaison between management and the host team by communicating updates, expectations, and feedback both ways.; Oversees the general functioning of the dining room during meal service, relaying information to managers and service personnel; Maintains an accurate, fair and up-to-date waitlist and seating chart using a computerized system; Takes and manages reservations in restaurants that allow reservations; Balances the guest flow among the service stations, taking into account requests for a particular table or server depending on availability; Informs guests when tables are ready, escorts them to table, provides menus and introduces the server; Assists with the duties of servers and bus persons as needed to maintain service effectiveness and efficiency; Performs other duties as required or assigned

Requirements

1+ year of experience in a high-volume restaurant; Basic computer skills; Excellent communication skills; High school diploma or equivalent preferred; Availability to work onsite with a flexible schedule often including evenings and weekends; Ability to lift up to 50 pounds; Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Benefits

Medical, Dental, Vision Insurance; Paid Time Off; Paid Parental Leave; 401K with match; Free family meal daily; Discounts at Eataly; Referral bonus program; and more!