Senior Revenue Systems Specialist

Revenue Systems owns the go-to-market technology stack at Greenhouse, from first outreach through renewal. As a Senior Revenue Systems Specialist, you'll own systems work across both pre-sale and post-sale: Salesforce, our sales system of record, and the platforms our Customer Success and Customer Marketing teams work from every day, currently Gainsight and Accord. Breadth is a key aspect of this role, and you'll have real latitude to shape where the stack goes next.

Responsibilities

Own and build solutions in Salesforce, including data model design, declarative automation, validation, permissions, page layouts, and reporting, taking projects from scoping and intake through rollout, adoption, and documentation; Administer post-sale platforms including Gainsight and Accord, alongside the Customer Success Operations team, covering the rules engine, journey and email programs, surveys including NPS, and the workflows behind customer health scoring, CSM assignment, and account transfers; Own integrations between Salesforce, Gainsight, and the rest of the stack, standing up new ones independently and eliminating recurring failures; Partner with Sales, Customer Success, and Customer Marketing on their requests, determining whether the fix belongs in a system or elsewhere, and seeing it through to a working solution; Lead platform migration and consolidation work from evaluation and vendor assessment through data movement, cutover, and adoption; Hold a point of view on where the stack should go, surfacing opportunities and risks in the implementation; Document what you build, and reduce request volume over time through automation and self-service; Additional projects and responsibilities as business needs require

Requirements

Several years in revenue operations, customer success operations, business systems, or platform administration; B2B SaaS experience; Deep hands-on Salesforce administration experience: data model design, declarative automation, permissions and sharing, reporting, and the judgment to know when not to build; Comfortable making medium to large changes to a production org and reasoning about the performance and scale implications of configuration choices; Hands-on ownership of Gainsight or a comparable post-sale platform (e.g., Totango, ChurnZero, Planhat), with enough depth to configure independently and hold a credible view on whether the platform is serving the business; Experience standing up integrations without support, and a record of eliminating recurring failures rather than only resolving them; Experience owning a platform migration or consolidation end to end, including the data movement; A track record of taking a problem from the first report through to a working solution; Comfort operating as the most knowledgeable person in the room on a platform, and the instinct to bring others along; Clear writing for explaining systems to non-technical stakeholders; Applicants must be currently authorized to work in the United States on a full-time basis

Nice to have

Experience across more than one post-sale platform; Exposure to Salesforce CPQ; Exposure to enrichment tooling like Clay; Experience building with MCP and agentic tooling against enterprise systems; Familiarity with AI tools such as Claude, Glean, or ChatGPT

Benefits

Medical, dental, and vision insurance; Basic life insurance; Mental health resources; Financial wellness benefits; Fully paid parental leave program; Short-term and long-term disability coverage (US-based employees); 401(k) plan and company match (US-based employees); Up to 14 scheduled paid holidays per calendar year (US-based employees); Up to 80 hours of paid sick leave per calendar year (US-based employees); Non-exempt employees accrue up to 20-25 days of paid vacation annually depending on tenure; Exempt employees have flexible paid time off (PTO); Potential stock option awards, bonuses, and merit increases; Opportunity to receive sales commissions for eligible roles