Senior Software Engineer, Backend (Taiwan)

As a Senior Full-Stack Engineer with a backend focus, you'll help shape the future of customer engagement through cutting-edge AI. You'll play a critical role in building products that deliver timely, actionable insights and measurable business value from day one. Our team is developing state-of-the-art AI-powered capabilities that equip contact center agents with knowledge-grounded, context-aware assistance and intelligent task automation before, during, and after customer interactions. Join us as we redefine how businesses connect with their customers at scale.

Responsibilities

Design, build, and maintain scalable backend services, APIs, and distributed systems that power our AI-driven products; Partner closely with frontend engineers, machine learning engineers, data scientists, product managers, and designers to deliver end-to-end customer experiences; Own the reliability, performance, and scalability of production systems, proactively identifying and resolving issues before they impact customers; Write clean, maintainable, and well-tested code, following engineering best practices and contributing to a high-quality codebase; Participate in architecture discussions, code reviews, testing, and continuous integration efforts to ensure engineering excellence; Design and implement secure, resilient, and highly available services that meet the demands of enterprise customers; Analyze and evolve system architecture to improve performance, scalability, reliability, and operational efficiency; Drive technical decisions and contribute to the team's engineering culture through mentorship, knowledge sharing, and continuous improvement

Requirements

Bachelor's degree in Computer Science, Software Engineering, or a related technical field; 5+ years of experience building and operating backend systems, distributed systems, or cloud-native infrastructure in production environments; Strong proficiency in backend programming languages such as Go and Python; Experience designing, building, and maintaining RESTful APIs and service-oriented architectures; Hands-on experience with Elasticsearch or similar search and indexing technologies for large-scale datasets; Solid understanding of distributed systems, microservices architectures, and cloud platforms; Experience troubleshooting and optimizing system performance, reliability, and scalability; Strong analytical and problem-solving skills, with a focus on delivering pragmatic solutions; Excellent communication and collaboration skills, with the ability to work effectively across engineering and cross-functional teams

Benefits

Medical, dental, and vision plans; Paid parental leave; Monthly Health & Wellness allowance; Work from home office stipend