Senior Solution Consultant

Join an industry leading team performing challenging and meaningful work. Trellix is supporting multiple customers in the planning, deployment, migration, operation, and sustainment of key endpoint and network security systems comprising Trellix and third-party technologies with a focus on Network Detection and Response. The Cybersecurity Engineer (CSE) will report to a Manager within the Professional Services Delivery team. CSE will be an onsite professional services consultant focused on daily deployments, operations and maintenance of Trellix solutions in the customer environment, specifically endpoint detection and response. This consultant also serves as a cybersecurity Subject-Matter Expert and advises the customer of cybersecurity matters. The consultant also communicates, coordinates, and facilitates problem resolution and other customer issues with Trellix Customer Success Managers, Technical Support Engineers, and Professional Services management. The CSE will work with the customer and diverse stakeholders throughout the customer organization to create technical project plans, schedules, test plans, deployment plans, and migration plans to evolve the customer’s systems to the next generation capabilities. Experience in large-scale operational environments focusing on cyber defense, incident analysis, developing defensive capabilities, and designing and implementing security solutions.

Responsibilities

Responsible for overall customer experience and successful delivery of services; Build and maintain strong customer relationships; Work with a group of customer organizations to deploy, integrate, and operationalize (not limited to) Trellix’s Network Detection and Response capabilities across a broad enterprise; Write technical documentation and briefings; Lead and/or participate in technical exchange meetings; Collaborate with end users as well as inter-agency, intra-agency, and internal Trellix stakeholders; Develop engineering artifacts such as system design diagrams, data flow diagrams, test plans, test reports, etc.; Lead or participate in development testing, debugging, pre-deployment testing, and post-deployment testing; Lead or participate in certification and accreditation and/or access and authorization processes; Lead or participate in deployment planning and execution; Analyze technical/integration requirements and develop technical solutions for Customer review and consideration, and once approved, integrate into the customer's infrastructure; Lead or participate in system configuration, tuning, and policy development; Lead or participate in the development of standard operating procedures (SOPs) and playbooks; Monitor and manage system health, status, availability, and functionality; Report on technical problems, operational problems, and end user/customer feedback; Analyze data and provide recommendations for solutions to operational and/or technical problems; Lead or participate in technical troubleshooting efforts and problem resolution, including assessment, hands-on tasks, log reviews, performing triage tools, reviewing product documentation, and communicating with product support and development teams

Requirements

Self-motivated and passionate about cybersecurity and information technology; Experience with enterprise network technology planning, deployment, user migration and operations; Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders; Demonstrated technical proficiency in cybersecurity operations, cybersecurity engineering, systems engineering and/or Windows and Linux systems administration; Experience with Network Security solutions, Network Protocols, Network Troubleshooting; Experience with Active Directory, Databases, Virtualization, Cloud Services (i.e., AWS, Azure) and enterprise networks; 5+ years in a technical capacity; B.S. or higher in a related technical field (i.e., computer science, Information technology, or engineering); Aptitude and ability to develop expertise with Trellix products; Familiarity with cyber threat identification, management, mitigation, and response strategies; Experience in large-scale operational environments focusing on cyber defense, incident analysis, developing defensive capabilities, and designing and implementing security solutions

Benefits

Retirement Plans; Medical, Dental and Vision Coverage; Paid Time Off; Paid Parental Leave; Support for Community Involvement