Senior Strategic Account Manager, Financial Services

As a Senior Strategic Account Manager at Nova Credit, you'll drive the complete lifecycle success of our most strategic enterprise customers. You'll identify and develop new business opportunities while growing and deepening relationships with our largest Financial Services clients—both banking and non-banking institutions. Taking a highly consultative approach, you'll build deep, trust-based relationships across your portfolio. We're seeking a seasoned individual contributor who can own and accelerate rapid revenue growth through new logo acquisition and expansion within existing customer accounts.

Responsibilities

Drive the complete lifecycle success of our most strategic enterprise customers; Identify and develop new business opportunities while growing and deepening relationships with our largest Financial Services clients; Build deep, trust-based relationships across your portfolio; Own and accelerate rapid revenue growth through new logo acquisition and expansion within existing customer accounts; Understand Nova Credit's value proposition, product, and processes; Define account plans focused on rapid scaling and differentiation strategies; Identify and research new business development opportunities; Establish external relationships, drive the pre-sales process, lead Quarterly Business Reviews (QBRs) / Executive Steering Committees, and interface with C-suite executives; Lead and execute targeted business development activities to generate new pipeline; Use data analytics to understand customer acquisition patterns, portfolio performance, and usage optimization; Develop compelling strategic narratives and presentations tailored to different executive audiences; Qualify and execute expansion opportunities including up-sells and cross-sells; Close new logo deals through pre-sales activities; Serve as Nova's voice of the consumer lending customer by surfacing feedback and advocating for roadmap priorities; Mentor team members and contribute to best practices

Requirements

8+ years of experience as an Enterprise Account Manager, Strategic Partnerships Lead, Management Consultant, or Enterprise Account Executive; Demonstrated expertise in both account management and business development, with experience in identifying and closing new business opportunities alongside expertly managing existing accounts; Executive-level communication and strategic synthesis skills: ability to distill complex concepts into strategic narratives for C-suite audiences, with proven storytelling abilities and diplomatic probing skills to uncover true customer needs; experience in structuring problems and delivering executive-ready recommendations; Hyper-ownership mentality with coachability: strong sense of urgency and accountability, with the ability to manage numerous high-complexity enterprise accounts while receiving feedback constructively and continuously improving; Data-driven problem solver: keen ability to support complex business decisions and provide innovative solutions with rapid time-to-value for financial services clients; Entrepreneurial mindset: thrive in fast-paced environments with high autonomy, proactively seeking revenue opportunities, and building new processes across technical and business teams

Nice to have

Proven success managing enterprise-grade financial services customers, including Top 20 banks and large financial institutions; Based in the NYC Metropolitan Area (preferred)

Benefits

Relocation support; Professional development; Flexible PTO; Tenure rewards; Employer-subsidized medical, dental, and vision plans; Mental health and wellness benefits; Equity grants