Senior Strategic Account Manager

Behavox's Strategic Account Managers own the full commercial relationship with some of the world's most complex and highly regulated financial institutions. This includes delivery outcomes, commercial performance, executive relationships, and long-term strategic growth across a portfolio of global banks, hedge funds, asset managers, and energy firms operating under the world's most demanding regulatory frameworks. The role requires the ability to think strategically and execute operationally, often in the same day. This is a hybrid position based out of our London office.

Responsibilities

Independently assess account health and risk across commercial, operational, and relationship dimensions; Design and deliver QBRs and EBRs for all accounts, including executive-level engagement, focused on compliance posture, regulatory risk, control maturity, and platform value; Own all renewals across the portfolio, including retention strategy, negotiations, closing, and ARR churn forecasting with mitigation plans; Drive inbound expansion deals independently, collaborating with Account Executives per the Unit of One model; Own the client-facing narrative when delivery issues arise, ensuring client commitments are tracked and fulfilled

Requirements

Enterprise compliance technology and unified controls frameworks, including how communications surveillance, trade surveillance, compliant archiving, and policy management converge into a single control system at regulated financial institutions; Financial services regulatory environment, including communications monitoring, trade reconstruction, and archiving mandates across global banking, hedge fund, asset management, and energy sectors; Multi-stakeholder account management across regulated financial institutions, including Heads of Surveillance, compliance analysts, technology teams, and operations teams; Commercial lifecycle management for enterprise SaaS, including renewal and expansion cycles, retention strategy, churn forecasting, negotiation, close, and pipeline development with Account Executives; Escalation management and operational accountability, including ticket triage, escalation, and resolution end to end for the full portfolio

Benefits

A truly global mission with a passionate community in locations all over the world; Huge impact and learning potential; Highly competitive compensation; Fully covered health coverage for employee and family; Generous time-off policy and flexible work schedule