Senior Technical Communication Specialist

The Senior Technical Communication Specialist is responsible for developing and managing technical documentation and documentation projects. This role partners with product development teams, labeling, legal and regulatory to create and maintain customer-facing and internal content, including inserts, graphical user interface (GUI) text, and error messages. The role may be required to support the tools, processes, and standards used to create, manage, and publish technical content.

Responsibilities

Develop and manage technical documentation and documentation project plans; Create, review, and maintain technical content for product documentation, user interfaces, error messages, and related deliverables; Collaborate with subject matter experts and cross-functional teams to gather, verify, and communicate technical information; Author, edit, and publish content using industry-standard authoring technologies and content management systems (such as XML-, document-, or markup-based authoring environments); Manage document releases and change control activities using product lifecycle management (PLM) processes and tools; Establish and maintain documentation standards, templates, publishing workflows, and content reuse strategies; Administer and support content management and publishing platforms, including user training, system maintenance, and vendor coordination; Coordinate multiple documentation projects to ensure quality, consistency, and timely delivery; Identify opportunities to improve documentation processes, content quality, and operational efficiency; Ensure compliance with applicable quality, regulatory, and company requirements; Communicate business related issues and opportunities with management; Follow all applicable procedures and guidelines; Perform other duties assigned as needed by management

Requirements

Technical writing or technical communication certification preferred; Bachelor's degree in Engineering, Science, Technical Communication, or a related field, or a minimum of 10 years of relevant professional experience; Experience developing documentation for hardware, software, or complex technical systems; Experience working in a regulated environment, such as the medical device industry, preferred; Minimum of 10 years of experience in technical documentation; Excellent written and verbal communication skills in English; Experience with authoring technologies (e.g. DITA XML, XSLT), content management systems, and publishing workflows; Familiarity with document lifecycle management and controlled documentation processes; Basic graphic editing skills (Photoshop or similar tools) for creating or maintaining diagrams and illustrations (preferred); Ability to work effectively with technical and non-technical stakeholders; Strong attention to detail and ability to manage multiple priorities simultaneously; Adherence to Integra values and compliance; Good sense of urgency

Nice to have

Technical writing or technical communication certification; Experience in a regulated environment, such as the medical device industry; Basic graphic editing skills (Photoshop or similar tools)