Service Advisor - Mancuso Harley Davidson Crossroads

Mancuso Powersports, a group of seven franchised motorsport dealerships in the Metro Houston area including Harley-Davidson, Indian, Victory and metric brands, is seeking a charismatic and detail-oriented Service Writer to be the first point of contact for riders and help them get back on the road.

Responsibilities

Greet riders and listen to their needs; Diagnose service needs and create custom service plans; Efficiently write up service orders; Coordinate with technicians and manage workflow from start to finish; Keep riders informed with timely updates and clear explanations; Create accurate and transparent service quotes, explaining costs and timelines; Suggest custom parts, performance upgrades, and accessories

Requirements

Proven experience in a customer-facing role, ideally as a service writer, advisor, or in high-end retail; Organized, able to track multiple jobs; Excellent communication skills in person, on the phone, and in writing; Friendly, energetic, and professional personality

Nice to have

Passion for the open road and the Harley-Davidson brand; Motorcycle endorsement (preferred, help provided to the right candidate)

Benefits

Excellent pay with a performance-based bonus structure; Health, dental, and vision insurance; Employee discounts on parts, accessories, and gear; Dynamic, fast-paced, and fun work environment