Service Centre Manager

Working within our busy Operations Team, the role is responsible for the daily running of the Wolverhampton Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region. This role will be based from our Wolverhampton site, working Monday to Friday, days only. 40 hours a week between 7am - 5pm.

Responsibilities

Ensuring effective and efficient delivery of all Operational Activities, including Bottled Water Machines to our customers; Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers; Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner; Ensuring all vehicles are compliant, working in close partnership with Fleet; Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training; Ensure that stock levels are maintained within the Service Centre; Ensure the team are using the ERP system correctly; Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development; Support the recruitment processes; Ability to support driver routing, working alongside the Supervisor

Requirements

Strong communication skills with the ability to inspire, motivate and manage a team; Decisive and effective decision making, problem resolving and time management; Demonstrate high levels of resilience, self-motivated and flexible; Proven record of managing a fast-paced Operation; Full driving licence; Able to complete daily reporting

Nice to have

National CPC; Valid FLT Licence; Knowledge of using a CRM system

Benefits

23 days' holiday + Bank Holidays; Company Pension scheme; Company Sick Pay (after qualifying period); Cycle to Work scheme available; Employee rewards and discounts; Option to join Health Care Cash Plan; 24/7 365-day access to Employee Assistance Programme through Health Assured; Access to on-going learning and development with our online learning platform; Opportunity for career progression; Onsite parking