Service Delivery Manager - Extended Enterprise Services

Responsibilities

Product reliability responsible; Focus on efficiency and availability of the product environment; Time, Cost and Quality of product delivery including associated services; Define his/her Product Strategy; Secure continuous added value for Business and consumers; Use appropriate marketing and communication; Be informed about market trends and identify better fitted technologies to business needs; Guide the business to enable modern agnostic platform capabilities; Ensure compatibility with OS updates and compatibility with dependencies; Define SAM policies for all Workplace Apps as part of a global SAM strategy covering all device platforms; Coordinate the monitoring and reporting of software license spending for all Workplace Apps; Identify savings opportunities for renewals, software licensing, and maintenance services; Re-harvest existing Workplace Applications and Store (WAS) licenses within Airbus globally; Classify Incidents, logging Incident details, updating records, checking resolutions with Component leaders for all the WAS subproducts / components; Help to improve KPI and participates to the UX improvement; Ensure effectiveness of incident management

Requirements

EE Vendor Management; Contract Management for Project/Prog - Autonomous Level; Continuous Service Improvement Management; Business plan development - Autonomous Level; Performance management - Autonomous Level; Delivery of services - Autonomous Level; Performance-Management-Solution - Autonomous Level; Problem management - Autonomous Level; Incident management - Autonomous Level; Demand management - Autonomous Level; Like collaborative and team spirit work, innovative, with a good sense of curiosity and desire to learn for yourself and others; Naturally have the ability to synthesize, structure and vulgarise highly technical topics with a sense of details and passion for solutions and technologies that solve problems; Technical curiosity and willingness to learn; Budget management of related products; Good communication skills, capacity to drive the change and manage stakeholders; A negotiation level in English is required; Capabilities to manage partner and Subcontractor

Nice to have

Good knowledge of IT operation (ITIL knowledge) with a user centric or business approach; Working experience in Agile Scrum, SAFe and/or Kanban projects; Advanced level of English; French knowledge will be an added advantage; German knowledge will be an added advantage

Benefits

Flexible working arrangements