Service Engineer

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch. The Service Engineer is responsible for installation, commissioning, maintenance, and troubleshooting of Bosch industrial boiler systems for key account customers. The role supports service growth, ensures high customer satisfaction, and protects Bosch's installed base across West Africa.

Responsibilities

Installation, commissioning, maintenance, and troubleshooting of Bosch industrial boiler systems for key account customers; Performing commissioning, maintenance, inspection, and repair of industrial boilers and related systems; Diagnosing technical issues and ensuring fast, reliable service interventions; Supporting key account customers and ensuring contractual service commitments are met; Executing service activities in compliance with Bosch quality, safety, and HSE standards; Preparing service reports, technical documentation, and customer feedback; Coordinating with internal teams (sales, engineering, partners) and external suppliers when required; Supporting emergency interventions and onsite customer assistance across Africa

Requirements

Technical diploma or engineering degree in mechanical, electrical, or industrial systems; Strong troubleshooting and hands-on technical skills; Willingness to travel frequently within Africa; Good communication skills and customer-oriented mindset; Ability to work independently under field conditions; Knowledge of safety regulations and service procedures

Nice to have

3-5 years experience in industrial boilers, burners, or thermal systems