Service Technician 1

Responsibilities

Performs basic work using clearly prescribed procedures; responds to customer requests for service including connections and disconnections as becomes operator qualified; informs customer of needed repairs, answers basic questions and assures customer understanding and satisfaction with completed work; may disconnect service as necessary and perform collection efforts on delinquent accounts; installs, programs and operates Wireless Meter Reading (WMR) equipment as necessary; assists with activities to assure responsiveness to natural gas and other emergencies; completes and maintains accurate records and reports to comply with Company and regulatory requirements; may read meters and record usage for billing; may be required to hold stand-by duty, work shifts, holidays, weekends, emergency call outs and occasional extended hours; is subject to reporting outside regular work area; identifies, addresses and reports safety and encroachment issues to resolution and completion; is responsible for the safe operation and inspection of assigned Company vehicles and equipment; demonstrates support for and adherence to Company values, strategies, policies and procedures, and the core values of AtmoSpirit, Customer Service, Safety and the Code of Conduct; must become familiar with the Safety Manual, help create and maintain a safe working environment, and complete all required safety training

Requirements

High school diploma or General Equivalency Diploma (GED); valid driver's license in accordance with Company standards; complete assigned classes, Operator Qualifications (OQ) and OJT specific to Service Learning Path; maintain position OQs and any other required OQs, classroom training or certifications; ability to use the Company's internet/intranet web site and resources for data entry, reference and/or retrieval; ability to communicate with internal/external customers to provide or obtain basic factual information; ability to lift and carry 45 pounds from the ground to 42 inches; ability to lift 53 pounds from the ground to 52 inches; ability to generate 95-foot pounds of force at a contact point of 32 inches; ability to bend, stoop, squat, kneel and/or crouch; ability to walk 500 feet; acute sense of sight and hearing (corrected or uncorrected) and strong sense of smell; occasional work on ladders, roofs, attics, under houses and in confined spaces; pre and post employment screenings, including drug testing per DOT and PHMSA, and motor vehicle record (MVR) background checks