Service Technician 1

Responsibilities

Performs basic work using clearly prescribed procedures; Responds to customer requests for service including connections and disconnections as becomes operator qualified; Informs customer of needed repairs and answers basic questions; Assures customer understands and is satisfied with work completed; May disconnect service as necessary and perform collection efforts on delinquent accounts; Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary; Assists with activities to assure responsiveness to natural gas and other emergencies; Completes and maintains accurate records and reports to comply with Company and regulatory requirements; May read meters and record usage for billing; May be required to hold stand-by duty, work shifts, holidays, weekends, emergency call outs, and occasional extended hours; Is subject to reporting outside regular work area; Identifies, addresses, and reports safety and encroachment issues to their resolution and completion; Is responsible for the safe operation and inspection of assigned Company vehicles and equipment; Demonstrates support for and adheres to Company values, strategies, policies and procedures, including Customer Service, Safety and the Code of Conduct; Must become familiar with the Safety Manual, help create and maintain a safe working environment, and complete all required safety training

Requirements

Requires general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED); Requires valid driver's license in accordance with Company standards; Completes assigned classes, Operator Qualifications (OQ) and OJT specific to Service Learning Path; Maintains position OQs and any other required OQs and classroom training or certifications; Ability to use the Company's internet/intranet web site and available resources for data entry, reference and/or retrieval tasks; Ability to communicate with internal/external customers to provide explanations and/or basic factual information; Ability to lift and carry 45 pounds from the ground to 42 inches; Ability to lift 53 pounds from the ground to 52 inches; Ability to generate 95-foot pounds of force at a contact point of 32 inches; Ability to bend, stoop, squat, kneel, and/or crouch; Ability to walk a distance of 500 feet; Acute sense of sight and hearing (corrected or uncorrected) and strong sense of smell; Occasional work on ladders, roofs, attics, under houses, and in confined spaces; Work requires entry to customer premises; Works outdoors in all types of weather and may be exposed to extremes of climate and temperatures, high noise levels, and rough terrain; May have residence requirement due to call-out response time; Works as an individual contributor and/or as a team member; Pre and post employment screenings, including drug testing per DOT and PHMSA, and motor vehicle record (MVR) background checks