ServiceNow Manager

Join us. But be you. At Deloitte, you’ll do more than just join something, you’ll add something. You’ve found a place that values your curiosity, passion, and desire to work alongside brilliant people on the things that really matter. There really is only one question: What impact do YOU want to make?
Our Enterprise Technology & Performance team is looking for a ServiceNow Manager in our Auckland or Wellington office!
About this team:
As a key member of our ServiceNow practice, you will play an integral role in helping organizations optimize their workflows and processes using the ServiceNow platform. You’ll work closely with clients to understand their unique challenges and deliver solutions that drive efficiency, improve service delivery, and streamline operations across various business functions.
The successful candidate will be joining a team of highly skilled and passionate professionals who thrive on collaboration and delivering excellence. As part of our dynamic team, you will use your expertise in ServiceNow and your problem-solving mindset to design and implement solutions that exceed client expectations. You will have the opportunity to work with cutting-edge technologies while providing exceptional service and building lasting client relationships.

Responsibilities

What will your typical day look like?; Knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, SPM, CSM, SecOps and GRC.; Facilitate workshops with clients to gather business requirements, understand their needs, and translate those requirements into actionable tasks for the development team.; Develop and maintain detailed documentation for configurations, integrations, and system processes.; Provide expert advice to clients on best practices for ServiceNow upgrades, patching, and ongoing system maintenance.; Act as Scrum Master for the ServiceNow implementation projects, ensuring adherence to Agile methodologies and best practices.; Track and report on the progress of sprints, ensuring that deliverables are achieved and client expectations are met.; Strong communication and problem-solving skills.; Excellent communication and interpersonal skills to work with both technical and non-technical stakeholders.; Build and nurture relationships with key stakeholders, including government agencies, to position the company as a trusted ServiceNow partner.; Stay up to date with industry trends and advancements in ServiceNow technology, providing thought leadership and guidance to both clients and internal teams.; Mentor and develop team members, fostering a culture of growth, innovation, and collaboration.

Requirements

Enough about us, let’s talk about you. You are someone with:; 5+ years of experience in a consulting role, with a focus on ServiceNow.; Experience in leading and working with the team in a consulting role.; Experience in the public sector or working with government agencies is a plus.; Familiarity with ITIL processes and certifications.; ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in any of the core modules (e.g., ITSM, ITOM) certification is required.; ServiceNow Expert certification highly preferred; Strong understanding and hands-on experience with Agile methodologies, including Scrum, Kanban, and sprint-based project delivery.