ServiceNow Sr. Business Analyst (HRSD)

Leads ServiceNow development activities for the Metroplex contract, architecting complex technical solutions across ITSM, ITOM, ITBM, IRM, SecOps, and custom applications. Provides technical leadership on platform architecture, integration design, and advanced development patterns while mentoring development teams and establishing coding standards. Ensures solutions align with ServiceNow best practices, federal security requirements, and organizational objectives within Agile delivery models.

Responsibilities

Architects complex ServiceNow solutions including custom applications, advanced workflows, and enterprise integrations; Develops advanced server side scripting including Business Rules, Script Includes, Scheduled Jobs, and Fix Scripts; Implements sophisticated client side development using Client Scripts, UI Policies, UI Actions, and Angular components; Designs and develops ServiceNow integrations using REST/SOAP APIs, MID Server, IntegrationHub, and custom protocols; Develops Flow Designer workflows, subflows, and custom actions automating complex business processes; Implements ServiceNow Service Portal customizations including widgets, themes, and responsive designs; Develops Performance Analytics solutions including indicators, breakdowns, and automated data collection; Implements advanced CMDB configurations, identification rules, and reconciliation policies; Mentors mid-level and junior developers on ServiceNow architecture, development patterns, and best practices; Conducts code reviews ensuring quality, performance, security, and adherence to coding standards; Designs data models, table structures, and relationships supporting application requirements; Implements ServiceNow security controls including ACLs, roles, and data access policies; Collaborates with architects, business analysts, and stakeholders translating requirements into technical solutions; Leads ServiceNow development activities for the Metroplex contract within Agile delivery models

Requirements

7 years of ServiceNow development experience with proven expertise in complex platform customization and integration; ServiceNow Certified System Administrator (CSA); Active TS/SCI required and must be willing to obtain polygraph; Must be onsite 3 days a week; Work authorization that does not now or in the future require visa sponsorship for employment authorization in the United States

Nice to have

ServiceNow Certified Application Developer (CAD); ServiceNow Certified Implementation Specialist (CIS) in multiple modules; ServiceNow Certified Technical Architect (CTA); Federal government experience

Benefits

Wide variety of benefits; Collaborative and caring community; Opportunities to grow, learn and thrive through hands-on experience, certifications, and industry training